• Plesk Uservoice will be deprecated by October. Moving forward, all product feature requests and improvement suggestions will be managed through our new platform Plesk Productboard.
    To continue sharing your ideas and feedback, please visit features.plesk.com

Issue Presence builder license *sometimes* doesn't work

southy

Basic Pleskian
Hi,

I have a Plesk Onyx "Web Admin" instance that has problems with an additional 10-Sites Web Presence Builder license (directy purchased at Plesk store).

In "LIcense Management" I see it working:
Sites published with Presence Builder 10
(and I take it this is suppsoed to be "number of available licenses", not "used licenses", because I only have ~5 in use.

When I add a new domain, start building a website with the Web Presence Builder, all works fine and I can publish it.
-> The license is in and there are slots available.

But in an existing Presence Builder Site, once I press "publish" in the presence builder, the following error appears:
"Your website cannot be published because your subscription does not include enough Web Presence Builder sites"

So: I _have_ a license, but it's not detected, for this one domain only.
What to do?
As this is "web admin" license, I don't have the "service provider" view with the "subscription profiles", so there is nothing that I can set to "give" this Domain a license - it should just "be there", right?!?


Any ideas?

Thanks,
southy
 
Thanks, I just did.

However, as it works for *new sites* and just not for existing sites, I still think this is a technical issue, not a licensing issue.

But let's see what they say.
 
Unfortunately they refused to help me.
Though I have the WPB license purchased directly from Plesk (cleverbridge subscription), the Plesk license is from a reseller.
Thus no support for the whole thing.

Is there no way to re-set the "WPB license info" for a specific domain?
Obviously it doesn't check that properly.
As said, when I create a fresh WPB site, it works.
It just won't let me publish modifications on one of the existing sites (on others it works fine).
 
Back
Top