Resolved SitejetBuilder does not open existing website

[Bitpalast]

Server operating system version

Alma 8

Plesk version and microupdate number

18.0.80 #9

A website was created on a domain with SitejetBuilder. The customer wants to edit it, but although the SitejetBuilder icon in the dashboard shows that it is a previously created website, SitejetBuilder offers only to create a new one.

I tried to apply https://support.plesk.com/hc/en-us/...n-though-the-domain-already-exists-in-Sitejet, but it did not help.

 

[Bitpalast]

And: When I open the SitejetBuilder link, URL shown is https://cms.sitehub.io/<webcard id>, the same that is shown in the website source code ... ) var webcard={};webcard.id=<webcard id>;webcard.module .... So if the website is identical with the webcard id shown in the cms.sitehub.io link, why can it not be edited in Sitejet Builder any longer?

 

[Sebahat.hadzhi]

Peter, I PMed you as I need some details that's not advisable to share publicly.

 

[Bitpalast]

The issue was resolved through Plesk and Sitejet. Thank you very much!

 

[sandros-]

Hi Sebahat,
same Problem here, for a non published site.
what information is needed?
Bg

 

[Sebahat.hadzhi]

Hi, @sandros- . I messaged you.

 

[sandros-]

solved! many thanks to Sebahat!