Problem during autoupdate 11.5.3 #48

[NaSOnWeb]

hello,
my plesk panel indicate me a problem during this update.
here are the logs
but I see my plesk on version #48 on plesk home page
what can I do ?
thanks

Execution failed.
Echec de la mise à jour de Parallels Panel.Vous pouvez envoyer le log de mise à jour

à l'assistance Parallels pour enregistrer ce problème.Affichez les logs de mise à

jour (Oct 22, 2014). Copiez les logs sur votre ordinateur avant de fermer ce message.

Pour fermer ce message, cliquez ici.

Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
Fichier en cours de téléchargement products.inf3: 100% a été terminé.
Fichier en cours de téléchargement plesk.inf3: Error: server response timeout,

retry...
Error: server response timeout, retry...
Error: server response timeout, retry...

ERROR: Le téléchargement du package

ftp://parallels.mirrors.ovh.net/parallels/plesk.inf3 a échoué :
server response timeout
Les packages n'ont pas tous été installés.
Réessayez d'installer les packages ultérieurement.
Veuillez résoudre le problème signalé précédemment puis réessayez d'installer

les packs.
Si vous ne pouvez pas résoudre le problème par vous-même, contactez l'assistance

technique du produit et demandez de l'aide.

here in english

Execution failed.
Failed to update Parallels Panel.Vous can send the log update to Parallels support to save this problem. Display logs update (October 22, 2014). Copy the log to your computer before you close this message.

To close this message, click here.

Command autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor = parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer ...
File being downloaded products.inf3: 100% was finished.
File being downloaded plesk.inf3: Error: server response timeout,

retry ...
Error: server response timeout, retry ...
Error: server response timeout, retry ...

ERROR: Downloading the package

ftp://parallels.mirrors.ovh.net/parallels/plesk.inf3 failed:
server response timeout
The packages have not all been installed.
Try installing packages later.
Please fix the problems reported above then try to install the packages.
If you can not solve the problem yourself, please contact technical support of the product and ask for help.

 

[IgorG]

ERROR: Downloading the package

ftp://parallels.mirrors.ovh.net/parallels/plesk.inf3 failed:

Looks like it is mirror problem of your hosting provider OVH. Contact them.

 

[NaSOnWeb]

hello
the link seems ok right now. should I restart the install ? (note than plesk display the #48)
and how ?
thanks Igor

 

[UFHH01]

With the command "/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --upgrade-installed-components", you can always install the latest patches and upgrades.

You can as well use "/usr/local/psa/admin/bin/autoinstaller --source-type network --source autoinstall.plesk.com --select-product-id plesk --select-release-current --upgrade-installed-components", to force the autoinstaller to use the Parallels source instead of the provider source.

To see all avalaible options from the autoinstaller, please use the command: /usr/local/psa/admin/bin/autoinstaller --help

 

[NaSOnWeb]

hello
do you think I can launch the version 12 install without reinstall this #48 update before ?
thank you

 

[UFHH01]

Well... it is always wise to update ALL latest updates/patches for a version, BEFORE you upgrade to another version, because the updates/patches often repair or modify something so the software works as expected - and to be honest, an update or a patch installation doesn't really take much time.