Problem Error when restore database on Plesk 11

[Luu Vuong]

Dear all,
I have a problem with restore ms sql server 2008 database after restoring the message
Error: Unable to creste database user: Database user name is invalid. Only latin letters are allowed in the database user nameerror
Please support for me

 

[IgorG]

There are may be different reasons. For example - missing database username in db_users table or really deprecated symbols in username or something else. If you can't find it by yourself I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://www.odin.com/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://www.odin.com/support/buy-support/ Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.