Question problem with notifications - Subscription expiry warning

[pixelup]

Server operating system version

Ubuntu 20.04.6 LTS - Plesk Obsidian v18.0.72_build1800250915.05 os_Ubuntu 20.04

Plesk version and microupdate number

Version 18.0.72 Update No. 3

Hello,
I regularly receive email notifications for the following items:
- Subscription expiry warning
- Successful automatic renewal of SSL certificates! (customer digest)

However, for the past few days, I have not been receiving notifications regarding "Subscription expiry warning" (even though I do have hosting accounts that are affected), but I am still receiving notifications for Successful automatic renewal of SSL certificates! (customer digest)".

Notifications for future expirations are configured as follows: Send expiry warnings: 30 days
I have Version 18.0.72 Update No. 3

Does anyone happen to know how to fix this problem?
Thank you for your help.

 

[Sebahat.hadzhi]

Hello, @pixelup . Could you please check the mail logs for the recipient email address:

cat /var/log/maillog | grep [email protected]

 

[pixelup]

Thank you for your reply.
When I look at the logs, the emails have been sent, but none of them correspond to the "Subscription expiry warning".

I would like to reiterate that I am receiving the "Successful automatic renewal of SSL certificates! (customer digest)" emails, but not the "Subscription expiry warning" emails that I usually receive between 6:30 and 7:40.

I have updated Plesk in the hope that this will resolve the issue.

Oct 18 07:43:04 test-up postfix/pickup[107644]: AC9C21C80329: uid=997 from=<[email protected]>
Oct 18 07:43:04 test-up postfix/cleanup[120867]: AC9C21C80329: message-id=<[email protected]>
Oct 18 07:43:04 test-up postfix/qmgr[1194382]: AC9C21C80329: from=<[email protected]>, size=12351, nrcpt=1 (queue active)
Oct 18 07:43:05 test-up postfix/smtp[120888]: AC9C21C80329: to=<[email protected]>, relay=gmail-smtp-in.l.google.com[108.177.15.27]:25, delay=0.94, delays=0.35/0.01/0.09/0.48, dn=2.0.0, status=sent (250 2.0.0 OK 1760766185 5b1f17b1804b1-4715495cbcfsi8969495e9.51 - gsmtp)
Oct 18 07:43:05 test-up postfix/qmgr[1194382]: AC9C21C80329: removed
Oct 18 07:43:04 test-up postfix/pickup[107644]: B00651C80327: uid=997 from=<[email protected]>
Oct 18 07:43:04 test-up postfix/cleanup[120867]: B00651C80327: message-id=<[email protected]>
Oct 18 07:43:04 test-up postfix/qmgr[1194382]: B00651C80327: from=<[email protected]>, size=12338, nrcpt=1 (queue active)
Oct 18 07:43:05 test-up postfix/smtp[120896]: B00651C80327: to=<[email protected]>, relay=ASPMX.L.GOOGLE.COM[173.194.76.27]:25, delay=0.82, delays=0.33/0.02/0.07/0.4, dsn=2.0.0, statussent (250 2.0.0 OK 1760766185 ffacd0b85a97d-427ea5a2996si758979f8f.24 - gsmtp)
Oct 18 07:43:05 test-up postfix/qmgr[1194382]: B00651C80327: removed