Issue Problem with update module

[Erwan]

Hello,

We have recovered the maintenance of a server with Windows Plesk 10.4.4.
When we want to update Plesk (https://www.domain.net:8443/admin/update/product/), the window takes a very long time to display then there is a "timeout".

We tried by disabling the Windows firewall but it remains the same.

Are there any logs where we could have more information about the problem?

We have tried this: How to update or upgrade Plesk installation through the command line
But it doesn't work, Same thing with that: Upgrading Plesk for Windows Using Installer Console

An idea? Thanks a lot.

 

[UFHH01]

Hi Erwan,

Plesk provides a complete KB - article for all Windows related configuration files and log - file - locations and depending services:

=> Plesk for Windows services logs and configuration files ( KB - article: 213911325 )​

In addition, the Plesk installer logs at: => "C:\ParallelsInstaller\autoinstaller3.log" on Windows systems.

 

[Erwan]

Thanks UFHH01.

In the autoinstaller3.log file, i've this message:

[2017-05-17 19:57:12.831825] SourceUrl: original source url is Index of /
[2017-05-17 19:57:12.831825] SourceUrl: fixed url is Index of /
[2017-05-17 19:57:13.034625] Try to find rcfile...
[2017-05-17 19:57:13.034625] Autoinstaller rcfile not found.
[2017-05-17 19:57:13.034625] Got OS name Windows-server, vendor Microsoft, version 6.1-sp1, arch x86_64, environment ~empty

An idea?

 

[IgorG]

Could you please post here screenshot of the page when you go to "Updates source and installation settings" in your Plesk?

 

[Erwan]

Hello Igor,

Here the screenshot.

 

[IgorG]

Try to update this setting - change, click OK, return it back and OK again.

 

[Erwan]

It doesn't work.

Same thing when i use Plesk panel updater...

When i use msdos command line, we have in the autoinstaller3.log:

Plesk Installer 3.18.12 (built on Oct 17 2016 18:32:50 svn rev. 349597) started at (timezone Paris, Madrid) Thu May 18 09:06:34 2017
Command line arguments: C:\Users\root\Downloads\plesk-installer.exe --console
[2017-05-18 09:06:34.946877] SourceUrl: original source url is Index of /
[2017-05-18 09:06:34.946877] SourceUrl: fixed url is Index of /
[2017-05-18 09:06:35.165277] Try to find rcfile...
[2017-05-18 09:06:35.165277] Autoinstaller rcfile not found.
[2017-05-18 09:06:35.165277] Got OS name Windows-server, vendor Microsoft, version 6.1-sp1, arch x86_64, environment ~empty

 

[Erwan]

No idea?

 

[IgorG]

Try to use this method - Upgrading Plesk for Windows Using Installer Console

 

[Erwan]

Hello Igor,

?
This is what I have already done (this is what I indicate in my 1st message) ... It is this procedure that causes the message in the log file...

 

[IgorG]

Do you have file c:\.autoinstallerrc ? Or .autoinstallerrc in another location? If you find it - what is content of this file?

 

[Erwan]

No, we don't have file : autoinstallerrc

 

[IgorG]

No, we don't have file : autoinstallerrc

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at Help Center

 

[Erwan]

Igor,

I managed to get into the update console via the component update link: https://mydomain:8443/admin/update/add-components/...
?

So last question, we have Windows Plesk 10.4.4 and we can only update to Plesk 12.5.30 with the console....
The Onyx documentation says:
Plesk Onyx supports upgrade from the following earlier versions:

• Plesk 12.5
• Plesk 12.0
• Plesk 11.5
• Plesk 11.0

And not 10 (or 10.4.4.....)

Is there a big risk if I do the update 10.4.4 ==> 12.5.30?
Can we go before Plesk 11?

Thanks.

Erwan

 

[IgorG]

I suggest you upgrade directly to 12.5.30 without any intermediate stages.

 

[Erwan]

Hello Igor,

I've made the update.
Some problems but the installation is now operational. There is a last problem: the directory root does not take into account the default pages (index.aspx, index.asp, default.htm, index.htm ...: none is taken into account when they are well defined in "IIS parameters", "Default document" ...
An idea?

Thanks for all.

 

[IgorG]

Try to repair webserver configuration for this domain with

C:> plesk repair web example.com

 

[Erwan]

.... [ok]
Error message:0; Warnings:0;Errors resolved:0;

But the problem still here.

 

[IgorG]

What about this setting:

 

[Erwan]

The screenshot.