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problems sending mail from email clients (relaying)

M

mirlyn

Guest
Migrated to a new Plesk8 server and now clients are having issues relaying email. It pops up the password box repeatedly on their client and wont let them send. Every once in awhile, the authorization is approved and the email gets sent. All other times, it won't let you send.

If I manually add their IP address to the whitelist, they can send without problems. In Plesk, authorization is turned on: POP3 is checked with a locktime of 5 mins and SMTP is checked.

Any ideas as to why its not authorizing? I've turned on all the debugging I can find but all I see is " relaylock: /var/qmail/bin/relaylock: mail from x.x.x.x " in the logs. All settings are the same as were on the old server which worked without a problem.
Edit/Delete Message
 
Opened an urgent ticket with SWSoft yesterday, no response yet. Any ideas are appreciated.
 
I would suggest trying unchecking the POP3 one and just use:
authorization is required:
SMTP
 
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