Problems upgrading from 11.0.9 to 11.5 with apparmor and roundcube

[msibleyj]

I am trying to upgrade a new Godaddy Ubuntu Plesk server from 11.0.9 to 11.5. I get the following error:

Parallels Panel pre-upgrade check...

WARNING: The 'Apparmor' security module for the Linux kernel is turned on. Turn the module off before continuing work with Parallels Plesk Panel. Please check http://kb.parallels.com/en/112903 for more details.
 No packages found matching plesk-roundcube.

1. I can't stop Apparmor, even with the commands listed in the KB article:

root@ip-50-62-132-199:~# /etc/init.d/apparmor stop
 * Clearing AppArmor profiles cache                                      [ OK ]
All profile caches have been cleared, but no profiles have been unloaded.
Unloading profiles will leave already running processes permanently
unconfined, which can lead to unexpected situations.

To set a process to complain mode, use the command line tool
'aa-complain'. To really tear down all profiles, run the init script
with the 'teardown' option."
root@ip-50-62-132-199:~# /etc/init.d/apparmor teardown
 * Unloading AppArmor profiles                                           [ OK ]
root@ip-50-62-132-199:~# update-rc.d -f apparmor remove
 Removing any system startup links for /etc/init.d/apparmor ...
root@ip-50-62-132-199:~# /etc/init.d/apparmor status
apparmor module is loaded.
0 profiles are loaded.
0 profiles are in enforce mode.
0 profiles are in complain mode.
0 processes have profiles defined.
0 processes are in enforce mode :
0 processes are in complain mode.
0 processes are unconfined but have a profile defined.
root@ip-50-62-132-199:~#

2. What does "No packages found matching plesk-roundcube" mean, and how do I fix it?

Thanks,

Mark

 

[IgorG]

Do you still have this warning of pre-upgrade checker?

 

[msibleyj]

Yes, even after trying to stop apparmor.

Mark

 

[msibleyj]

Anyone? I could really use some help with this!

Mark

 

[IgorG]

Do you mean that this warning interrupts upgrade process and do not allow complete it successfully? Actually, it is just warning but not error.