• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Protocol Mismatch, Panel version 11.5.30 #55 and Plesk Mobile v1.1.0

S

Sandro Silva

New Pleskian
Hello, i got a issue since the last Plesk Mobile App update v1.1.0, i got two error msg when i try to use Plesk Mobile as listed below and on attached images.

- "This Plesk version does not support connections to mobile devices. Please upgrade your Plesk to the version 11.0 or later."

- "Protocol version 1.6.6.0 is not supported. Current protocol version is 1.6.5.0."

Looks like the protocol version mismatch on server/client.

I have tried to uninstall and reinstall the plesk mobile extension on server and the app on my mobile device but i still got the same errors, can you please help me out on this issue? thanks!

Regards,
Sandro Silva

OS: CentOS 6.4 (Final)
Plesk Panel version: 11.5.30 Update #55 + PowerPack
Plesk Mobile Extension version 1.9 release 6
Plesk Mobile App version: 1.1.0 running on a LG Nexus 5X and Android 8.1.0
 

Attachments

  • Screenshot_20180118-202546.png
    Screenshot_20180118-202546.png
    93.8 KB · Views: 4
  • Screenshot_20180118-202528.png
    Screenshot_20180118-202528.png
    103.8 KB · Views: 5
You must log in or register to reply here.

Similar threads

J
Issue iOS Mobile App, No events, No push notifications
Replies
2
Views
35K
jasonames
J
S
Protocol Mismatch, Panel version 11.5.30 #55 and Plesk Mobile v1.1.0
Replies
3
Views
3K
Sandro Silva
S
A
Resolved Mobile Information Management Android App fails, Plesk is not accessible anymore
Replies
0
Views
2K
adamjohnson
A
M
Resolved Mobile Manager Update over Android App failed, PLESK not accessible any more
Replies
19
Views
12K
Raccerher
R
M
Plesk Monitor app (Android) crashes when connecting to server
Replies
1
Views
4K
Tecnico
T
Back
Top