psa-hotfix3

[fruella]

any help on this issue would be appreciated:

plesk 8.3 for linux on ubuntu 7.1


Checking whether the package dependencies are resolved.
E: Couldn't find package psa-hotfix3
ERROR: Unable to install packages because of package dependency problems.
Not all packages were installed.
Please, contact product technical support.


thanks

 

[luigitrabacchin]

i'have the same problem ... can't install plesk 8.3 on ubuntu 7.1

 

[geozix]

I had the same problem, when trying to update PLESK 8.3 on Debian etch:
Checking whether the package dependencies are resolved.
E: Couldn't find package psa-hotfix3

I think the problem is that sw-soft's repositories are broken, at least for now.
If you check http://autoinstall.plesk.com/debian/PSA_8.3.0/dists/etch/all/binary-i386/Packages.gz
you will find out:
Package: psa-updates
Version: 8.3.0-debian4.0.build83071218.20

Package: psa-updates
Version: 8.3.0-debian4.0.build83071218.20

Package: psa-autoinstaller
Version: 3.3.0-build33071215.17

The problem is that in http://autoinstall.plesk.com/PSA_8.3.0/dist-deb-Debian-4.0-i386/base/
there are 2 psa-updates packages:
1. psa-updates_8.3.0-debian4.0.build83071218.18_all.deb
2. psa-updates_8.3.0-debian4.0.build83080109.18_all.deb

and the package:
psa-hotfix3_8.3.0-debian4.0.build83080109.18_i386.deb which is not included in the Packages.gz file.

In http://autoinstall.plesk.com/PSA_8.3.0/dist-deb-Debian-4.0-i386/opt/updater/ there are two psa-autoinstaller packeges:
1. psa-autoinstaller_3.3.0-build33071215.17_i386.deb
2. psa-autoinstaller_3.3.0-build33080111.17_i386.deb

In order to solve this problem, you have to manually download the above packages and run dpkg -i package-file-name.

I don't know why swsoft didn't update the Packages.gz yet.

 

[HostSystems]

hello

i have the same problem ... an i must say this is veery bad support from Plesk fix this problem i have tested many linux OS Centos 5 have the same Prob and other :-(

I can not install new VPS Server and my clients most now wait !!!

Bad bad bad and i will not go on windows server i see support and new features from swsoft is more for windows versions :-(

Swsoft give better price for linux version we work with beta and many problems...

i hope this is in the future better !!!

 

[geozix]

Did anybody try the solution I propose on #3 ?

 

[UnityWeb]

Mmh did it work for you ?

Which package should I reinstall manually ?

 

[geozix]

Yes it did. You should download and install:

psa-hotfix3_8.3.0-debian4.0.build83080109.18_i386.deb
psa-updates_8.3.0-debian4.0.build83080109.18_all.deb
psa-autoinstaller_3.3.0-build33080111.17_i386.deb

Of course if you run a different distro, or you have amd64 you should install the corresponding packages.

 

[UnityWeb]

right, but trying to install psa-hotfix3 for ubuntu 7.10 complains of missing depedencies :

root@bux:~# dpkg -i psa-hotfix3_8.3.0-ubuntu7.10.build83080109.18_i386.deb
Selecting previously deselected package psa-hotfix3.
(Reading database ... 11011 files and directories currently installed.)
Unpacking psa-hotfix3 (from psa-hotfix3_8.3.0-ubuntu7.10.build83080109.18_i386.deb) ...
dpkg: dependency problems prevent configuration of psa-hotfix3:
psa-hotfix3 depends on libboost-date-time1.34.1; however:
Package libboost-date-time1.34.1 is not installed.
psa-hotfix3 depends on libboost-filesystem1.34.1; however:
Package libboost-filesystem1.34.1 is not installed.
psa-hotfix3 depends on psa-8.3.0; however:
Package psa-8.3.0 is not installed.
dpkg: error processing psa-hotfix3 (--install):
dependency problems - leaving unconfigured
Errors were encountered while processing:
psa-hotfix3

is there a precise "order" in which to install first and then ?

thx for your replies

 

[geozix]

try apt-cache showpkg psa-8.3.0

and post back the response

 

[UnityWeb]

# apt-cache showpkg psa-8.3.0
Package: psa-8.3.0
Versions:

Reverse Depends:
psa-spamassassin,psa-8.3.0
psa-rubyrails-configurator,psa-8.3.0
psa-miva,psa-8.3.0
psa-migration-manager,psa-8.3.0
psa-manual-custom-skin-guide,psa-8.3.0
psa-api-rpc,psa-8.3.0
psa-api,psa-8.3.0
libpam-plesk,psa-8.3.0
Dependencies:
Provides:
Reverse Provides:
psa 8.3.0-ubuntu7.10.build83071218.20

it's going to be hard to get all those depedencies; how did you do ?

 

[geozix]

I guess you don't have to resolve all these dependencies. I'm sure most of these packages are already installed in your system.

First of all, run: apt-get update

and then: apt-get upgrade

 

[UnityWeb]

nope, this is a 'bare' ubuntu fresh and clean install ...

btw, isn't there a way to fetch all the packages (and include hotfix3) and tell the autoinstaller to get from there instead of their buggy repo ?

 

[geozix]

You can always try to resolve each new dependency.

For example: apt-get install libboost-date-time1.34.1, libboost-date-time-dev, libboost-filesystem-dev, libboost-filesystem1.34.1

 

[geozix]

If there is, I didn't find it yet!

 

[UnityWeb]

You can always try to resolve each new dependency.

For example: apt-get install libboost-date-time1.34.1, libboost-date-time-dev, libboost-filesystem-dev, libboost-filesystem1.34.1

Yup, and it just did ... not work.

Tried to apt-get -d install psa and put hotfix in cache, didn't eighter ...

 

[geozix]

I think in the installation manual, there is a way to build your own local repos.

Maybe if you do that and exclude only the three problematic packages. You will have to put your own repos in the source.list.

It's just a wild guess.

 

[geozix]

I forgot to mention that I just upgraded an already installed PLESK system.

I was lucky installing PLESK just before the repos broke.

 

[UnityWeb]

I forgot to mention that I just upgraded an already installed PLESK system.

I was lucky installing PLESK just before the repos broke.

This was what I guessed, right.

Unfortunately I think that their repo's url is hardcoded in their autoinstaller binary.

I'll try to fool it with dns ... but damnit this is not acceptable for such a 'serious' service provider !

thanks for your help anyway; it opened me new ways to investigate

 

[geozix]

I agree this is an unbelievable problem. I hope they fix it soon enough, so you don't have to do any magic tricks to install PLESK on a fresh clean UBUNTU system!

I wonder how they 'll get new clients, if nobody can install their control panel.

 

[UnityWeb]

that's so true ...

have you seen how many people complain about not working installs ? This is absolutely scandalus for a 'serious' (or pretending to be) company I think that they just "don't care" about giving a serious support, i've seen many other open source control panels having better support than this.

Hope it will get better soon, i've emailed their support team about the issue.