Purging a site completely from the server

[JeffUr]

Hi,

We have a clients WPB site which failed to publish, on their 2nd attempt the backend information was blanked, basically the published site still exists but the WPB interface has reverted to the "Select your website topic" page. We've tried restoring a backup and while the front page restores, the WPB page retains whatever was on it prior to the restore. We've also tried removing the domain completely and restoring with the exact same result. I'm assuming this WPB data isn't being cleared/overwritten when the site is deleted/restored. Is there any way to resolve this? We have tested with other sites and they restore perfectly so it seems specific to the one site.

If this isn't possible, is it possible to restore a backup for one domain to another domain (EG restore domain1.com to domain2.com)? If we could do that then in theory we could restore it to another site create a snapshot on that site and then import that snapshot to the original site.

This is on Plesk Panel version 11.0.9 if relevant.
WPB version 11.0.10

 

[JeffUr]

Client has provided the following screenshot which preceded the WPB blanking itself:

 

[Egor Chernodarov]

Hi, WPB's site snapshot is not linked with domain. You can try to restore it to another site.
But it looks like your WPB database is corrupted. I think that best option is will be to contact with Parallels Technical support...

Also Plesk 11.0.9 is very outdated. For better stability I recommend you update it to the latest stable version (WPB will be also updated).