Rapid SSL won't works with Iphone/Ipad

[papak]

Hello,

We migrated 2 servers with Plesk 9.5 to new with Plesk 11. We moved our RapidSSL that worked fine on old servers to the new servers. Now users trying to login in Plesk with Iphone or Ipad couldn't because get connections error. With old servers worked just fine.

We checked our SSL certs installation with RapidSSL tool:

https://knowledge.rapidssl.com/support/ssl-certificate-support/index?page=content&id=SO9556
http://www.sslshopper.com/ssl-checker.html

and there is everything OK for Ports 443 and 8443 (Plesk)

Other mobile devices running eg. Adnroid haven't any problem accessing Plesk through browser.

Any idea what could be wrong? Any help would be appreciated.

Regards,
Mike

 

[SophieP]

Dear papak,

To provide solution of your query, first we need to check which type of connection error it throw. I will really appreciate if you can share the exact error or share your website URL for us to test here at our ipad.

to get quick response, kindly contact http://www.clickssl.com chat support or email support. Our technical support team will help you to resolve this error at earliest.

Thanks

 

[Mshaker]

do you have nginx enabled?

If you have nginx enabled then its likely you are running into this bug:

http://forum.parallels.com/showthread.php?p=637595