• The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Recipient address rejected: User unknown in virtual mailbox table

Jan

Basic Pleskian
Hello folks,

my system is: Postfix / Plesk 12.5.30 / Cent OS 6.7. For some reason, mailingst mails are bouncing atm. Bounce is:

<[email protected]>
: host www5.jluehr.de[217.160.107.247]
said: 550 5.1.1 <[email protected]>: Recipient address
rejected: User unknown in virtual mailbox table

Non-mailman (aka regular mailboxes) are working fine. Postfix log is:

Mar 3 10:00:34 www5 postfix/smtpd[32657]: connect from postfix.iai.uni-bonn.de[131.220.8.4]
Mar 3 10:00:34 www5 postfix/smtpd[32657]: NOQUEUE: reject: RCPT from postfix.iai.uni-bonn.de[131.220.8.4]: 550 5.1.1 <[email protected]>: Recipient address rejected: User unknown in virtual mailbox table; from=<[email protected]> to=<[email protected]> proto=ESMTP helo=<postfix.iai.uni-bonn.de>
Mar 3 10:00:34 www5 postfix/smtpd[32657]: disconnect from postfix.iai.uni-bonn.de[131.220.8.4]
Mar 3 10:00:34 www5 /usr/lib64/plesk-9.0/psa-pc-remote[27277]: Message aborted.
Mar 3 10:00:34 www5 /usr/lib64/plesk-9.0/psa-pc-remote[27277]: Message aborted.

This list and mailman were working fine a few days ago. I'ven't changed much in the servers configuration. This issue may be related to change the hostnams - but the is not clear atm.

What my be wrong here? How can I fix mailman?

Thanks,
Jan
 
Additional info:
  • If I create a new mailing-list, everyting is fine
  • Old mailing-Lists are not listed in postmap -s /var/spool/postfix/plesk/virtual - how can I regenerate this file?
  • Changing the server's name deletes all mailman-entries in postmap -s /var/spool/postfix/plesk/virtual - How can I fix that?
  • System is: 12.5.30 Update #23, last updated at Mar 2, 2016 10:15 AM
 
Just recently happened to me too.
Workaround: for each mailing list, disabling and re-enabling it in the Plesk mailing list interface solves the problem.
Alternatively (e.g. when having too many lists) a small bash-script (/usr/psa/bin/maillist) should do the same.
 
Back
Top