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Issue Reloading PHP-FPM fails while updating Plesk settings

ThomasR

Basic Pleskian
We are using Plesk 12.5 on 15 servers for 6 months now. From time to time, we get a PHP-FPM error while changing settings that require a reload of the webservice. This occurs on both API calls and while using the web interface (as admin and client user).

Error (on screen or API call):
Unable to update hosting preferences. phpinimng failed: Job for plesk-php56-fpm.service failed because a fatal signal was delivered to the control process. See "systemctl status plesk-php56-fpm.service" and "journalctl -xe" for details.Failed to reload plesk-php56-fpm service
Log (/var/log/messages):
Sep 27 08:25:18 web03 systemd: Reloaded The PHP 5.6.25 FastCGI Process Manager.
Sep 27 08:25:19 web03 systemd: plesk-php56-fpm.service: main process exited, code=killed, status=12/USR2
Sep 27 08:25:19 web03 systemd: PID 32546 read from file /run/plesk-php56-fpm.pid does not exist or is a zombie.
Sep 27 08:25:19 web03 systemd: Reload failed for The PHP 5.6.25 FastCGI Process Manager.
Sep 27 08:25:19 web03 systemd: Unit plesk-php56-fpm.service entered failed state.
Sep 27 08:25:19 web03 systemd: plesk-php56-fpm.service failed.
Sep 27 08:25:19 web03 systemd: Starting The PHP 5.6.25 FastCGI Process Manager...
Sep 27 08:25:21 web03 systemd: Started The PHP 5.6.25 FastCGI Process Manager.​

We have no idea what is exactly triggering a failed reload (looks like it's a kind of a time-out issue).

Technical information:
  • OS: CentOS Linux 7.2.1511 (Core)
  • Plesk version: v12.5.30_build1205150826.19 os_CentOS 7
  • Using Nginx + PHP-FPM served by Apache:
    • httpd: 2.4.6-40.el7.centos.4
    • nginx: 1.11.1-centos7.16080113
    • php: 5.4.16-36.3.el7_2
    • php-fpm: 5.4.16-36.3.el7_2
    • php54: 5.4.45-centos7.16032517
    • php56: 5.6.26-centos7.16092110
    • php70: 7.0.11-centos7.16092110
  • Apache restart interval: 60 seconds
Any idea how we can prevent this behaviour?
 
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