• The APS Catalog has been deprecated and removed from all Plesk Obsidian versions.
    Applications already installed from the APS Catalog will continue working. However, Plesk will no longer provide support for APS applications.
  • Please be aware: with the Plesk Obsidian 18.0.78 release, the support for the ngx_pagespeed.so module will be deprecated and removed from the sw-nginx package.

Issue Reloading PHP-FPM fails while updating Plesk settings

ThomasR

Basic Pleskian
We are using Plesk 12.5 on 15 servers for 6 months now. From time to time, we get a PHP-FPM error while changing settings that require a reload of the webservice. This occurs on both API calls and while using the web interface (as admin and client user).

Error (on screen or API call):
Unable to update hosting preferences. phpinimng failed: Job for plesk-php56-fpm.service failed because a fatal signal was delivered to the control process. See "systemctl status plesk-php56-fpm.service" and "journalctl -xe" for details.Failed to reload plesk-php56-fpm service
Log (/var/log/messages):
Sep 27 08:25:18 web03 systemd: Reloaded The PHP 5.6.25 FastCGI Process Manager.
Sep 27 08:25:19 web03 systemd: plesk-php56-fpm.service: main process exited, code=killed, status=12/USR2
Sep 27 08:25:19 web03 systemd: PID 32546 read from file /run/plesk-php56-fpm.pid does not exist or is a zombie.
Sep 27 08:25:19 web03 systemd: Reload failed for The PHP 5.6.25 FastCGI Process Manager.
Sep 27 08:25:19 web03 systemd: Unit plesk-php56-fpm.service entered failed state.
Sep 27 08:25:19 web03 systemd: plesk-php56-fpm.service failed.
Sep 27 08:25:19 web03 systemd: Starting The PHP 5.6.25 FastCGI Process Manager...
Sep 27 08:25:21 web03 systemd: Started The PHP 5.6.25 FastCGI Process Manager.​

We have no idea what is exactly triggering a failed reload (looks like it's a kind of a time-out issue).

Technical information:
  • OS: CentOS Linux 7.2.1511 (Core)
  • Plesk version: v12.5.30_build1205150826.19 os_CentOS 7
  • Using Nginx + PHP-FPM served by Apache:
    • httpd: 2.4.6-40.el7.centos.4
    • nginx: 1.11.1-centos7.16080113
    • php: 5.4.16-36.3.el7_2
    • php-fpm: 5.4.16-36.3.el7_2
    • php54: 5.4.45-centos7.16032517
    • php56: 5.6.26-centos7.16092110
    • php70: 7.0.11-centos7.16092110
  • Apache restart interval: 60 seconds
Any idea how we can prevent this behaviour?
 
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