Resolved Repair kit access in new tab

[spip]

Server operating system version

OS AlmaLinux 9.6 (Sage Margay)

Plesk version and microupdate number

18.0.72

Hello,
I use this URL to open the repair kit extension in a new tab as requested by Plesk due to a MariaDB update: https://<hostname>:8443/repair/
I enter the username “root” and the associated password, but the page reloads and displays the login pop-up again.
I can access the Repair Kit interface when I click on the extension in my installed extensions catalog but not by this way.
Thank you for your help.

 

[Kaspar]

The repair kit can only be accessed using the "admin" user and password (not the Root user and password).

 

[spip]

The repair kit can only be accessed using the "admin" user and password (not the Root user and password).

you mean an additional administrator account ?

 

[Kaspar]

you mean an additional administrator account ?

No, the primary administrator user with the "admin" user name.

 

[spip]

No, the primary administrator user with the "admin" user name.

It doesn't work. I used "admin" as user and the main password of the admin account, but the behavior is the same

 

[Kaspar]

If you use the same login credentials (the admin user name and main password of the admin account), are you able to successfully login to Plesk itself?

 

[spip]

If you use the same login credentials (the admin user name and main password of the admin account), are you able to successfully login to Plesk itself?

no, it doesn't work. I guess my admin password seems lost. Is ther a possibility to change it by ssh ?

 

[scsa20]

You can reset the admin password by following the instructions outline in this support article:

https://support.plesk.com/hc/en-us/articles/12377862129047-How-to-use-token-login-or-reset-lost-Plesk-Administrator-password

 

[spip]

You can reset the admin password by following the instructions outline in this support article:

https://support.plesk.com/hc/en-us/articles/12377862129047-How-to-use-token-login-or-reset-lost-Plesk-Administrator-password

the url is to login without password ans access to admin account, but to change to password I need the old one and I lost it

 

[Kaspar]

the url is to login without password ans access to admin account, but to change to password I need the old one and I lost it

There is an section on the support link you can click named "Reset the Plesk Administrator password" which describes how you can reset the admin password via command line

Edit: btw, you can also perform the Plesk repair utilities via SSH. More information about this is available on the Plesk documentation: Plesk Repair Utility

 

[spip]

There is an section on the support link you can click named "Reset the Plesk Administrator password" which describes how you can reset the admin password via command line

Edit: btw, you can also perform the Plesk repair utilities via SSH. More information about this is available on the Plesk documentation: Plesk Repair Utility

I didn't see it. Thank you very much. Issue solved

 

[spip]

You can reset the admin password by following the instructions outline in this support article:

https://support.plesk.com/hc/en-us/articles/12377862129047-How-to-use-token-login-or-reset-lost-Plesk-Administrator-password

Thank you very much for your help. Issue solved. Have a nice day