Issue Repair kit access in new tab

[spip]

Server operating system version

OS AlmaLinux 9.6 (Sage Margay)

Plesk version and microupdate number

18.0.72

Hello,
I use this URL to open the repair kit extension in a new tab as requested by Plesk due to a MariaDB update: https://<hostname>:8443/repair/
I enter the username “root” and the associated password, but the page reloads and displays the login pop-up again.
I can access the Repair Kit interface when I click on the extension in my installed extensions catalog but not by this way.
Thank you for your help.

 

[Kaspar]

The repair kit can only be accessed using the "admin" user and password (not the Root user and password).

 

[spip]

The repair kit can only be accessed using the "admin" user and password (not the Root user and password).

you mean an additional administrator account ?

 

[Kaspar]

you mean an additional administrator account ?

No, the primary administrator user with the "admin" user name.

 

[spip]

No, the primary administrator user with the "admin" user name.

It doesn't work. I used "admin" as user and the main password of the admin account, but the behavior is the same

 

[Kaspar]

If you use the same login credentials (the admin user name and main password of the admin account), are you able to successfully login to Plesk itself?

 

[spip]

If you use the same login credentials (the admin user name and main password of the admin account), are you able to successfully login to Plesk itself?

no, it doesn't work. I guess my admin password seems lost. Is ther a possibility to change it by ssh ?

 

[scsa20]

You can reset the admin password by following the instructions outline in this support article:

https://support.plesk.com/hc/en-us/articles/12377862129047-How-to-use-token-login-or-reset-lost-Plesk-Administrator-password

 

[spip]

You can reset the admin password by following the instructions outline in this support article:

https://support.plesk.com/hc/en-us/articles/12377862129047-How-to-use-token-login-or-reset-lost-Plesk-Administrator-password

the url is to login without password ans access to admin account, but to change to password I need the old one and I lost it

 

[Kaspar]

the url is to login without password ans access to admin account, but to change to password I need the old one and I lost it

There is an section on the link you can click named "Reset the Plesk Administrator password" which describes how you can reset the admin password via command line