Issue request for download backup fills servers tmp directory

[astro.alireza]

Hi all,
I have a problem with method of delivering backup to clients in Plesk 12.x on Linux.
When clients want to download the backup file of their website, it takes time for Plesk to prepare it for download and shows download dialog box to clients.
Sometime it takes more than minutes (based on the size of backup file) and clients click again on download link again and again!
This behavior causes Plesk to run multiple processes for dumping backup file in /var/tmpfs and fills the storage and increases the load of server dramatically!
Do you know any workaround of solution for this problem?

 

[IgorG]

Yes, it is known scenario. As far as I know, it is under developer's investigation now. We will fix it in one of Plesk updates. At the moment I have no any ETA.

 

[astro.alireza]

Yes, it is known scenario. As far as I know, it is under developer's investigation now. We will fix it in one of Plesk updates. At the moment I have no any ETA.

Should we wait for a fix in an update on plesk 12.x or Onyx?

 

[IgorG]

Should we wait for a fix in an update on plesk 12.x or Onyx?

I don't think that fix will be backported to old Plesk version 12.5