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Issue Restoration Error Not enough values to unpack?

safemoon

Basic Pleskian
Server operating system version
Ubuntu 22
Plesk version and microupdate number
18.0.60
Hello,

I am receiving the following error when trying to restore a backup from another server.

server #1 plesk edition:
Plesk Obsidian Web Admin Edition
Version 18.0.60 Update #1
OS: Ubuntu 20.04.6 LTS
This is where the backup runs

server #2 plesk edition:
Plesk Obsidian Web Admin Se Edition
Version 18.0.60 Update #1
OS: Ubuntu 22.04 LTS
This is where I want to restore the backup
1714546417281.png
 
There seem to be no known cases with the same error. I recommend contacting Plesk support for investigation on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-
 
There seem to be no known cases with the same error. I recommend contacting Plesk support for investigation on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-
Since the versions between the two servers are different, I went and created two identical cloud instances with the same configuration and plesk license (now both licenses are free trial licenses).

I receive again the same error with the new cloud instances running the same plesk version.

PS: In my original post the plesk license was a fully paid license (server 1) and on server 2 it's a free trial license.
 
Because of a server crash I'm trying to restore one VPS to another VDS with the Google Drive backups.
Now in the heat of the moment I'm receiving the same error

Code:
not enough values to unpack (expected 5, got 4)
 
@Jochhem, you can try to use the same workaround described in this support article:

If that does not work, I suggest contacting Plesk support to let them investigate the issue on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk
 
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