Issue Restoration Error Not enough values to unpack?

[safemoon]

Server operating system version

Ubuntu 22

Plesk version and microupdate number

18.0.60

Hello,

I am receiving the following error when trying to restore a backup from another server.

server #1 plesk edition:
Plesk Obsidian Web Admin Edition
Version 18.0.60 Update #1
OS: Ubuntu 20.04.6 LTS
This is where the backup runs

server #2 plesk edition:
Plesk Obsidian Web Admin Se Edition
Version 18.0.60 Update #1
OS: Ubuntu 22.04 LTS
This is where I want to restore the backup

 

[Kaspar@Plesk]

There seem to be no known cases with the same error. I recommend contacting Plesk support for investigation on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[safemoon]

There seem to be no known cases with the same error. I recommend contacting Plesk support for investigation on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

Since the versions between the two servers are different, I went and created two identical cloud instances with the same configuration and plesk license (now both licenses are free trial licenses).

I receive again the same error with the new cloud instances running the same plesk version.

PS: In my original post the plesk license was a fully paid license (server 1) and on server 2 it's a free trial license.

 

[Kaspar@Plesk]

Your eligible for free support on trail licenses too

 

[Jochem]

Because of a server crash I'm trying to restore one VPS to another VDS with the Google Drive backups.
Now in the heat of the moment I'm receiving the same error

not enough values to unpack (expected 5, got 4)

 

[Kaspar@Plesk]

@Jochhem, you can try to use the same workaround described in this support article:

https://support.plesk.com/hc/en-us/articles/12377021373975-Restoration-of-Plesk-backup-stored-on-external-FTP-server-fails-Global-server-security-settings-prohibits-restore-from-unsigned-or-modified-backups

If that does not work, I suggest contacting Plesk support to let them investigate the issue on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk