Issue Restore customer backup on new server

[Eric Merkel]

We are trying to move a single account from a server that we have access to and have take a customer backup and downloaded it to a new Windows Plesk Onyx server but we cannot get it to restore.

c:\Program Files (x86)\Plesk\Backup>plesk bin pleskrestore.exe --restore "C:\Program Files (x86)\Plesk\Backup\backup_info_1906081649.xml.zip" -ignore-sign -level server
The backup file was extracted to "C:\Program Files (x86)\Plesk\Backup\".
<?xml version="1.0"?>
<conflicts-description>
<conflict id="1" guid="2166d3a4607b5a7c741b3f6a54a012d4">
<type>
<configuration>
<reason-description>
<required-resource-description>
<ip type="exclusive" value="XX.XX.XX.XX"/>
</required-resource-description>
</reason-description>
<resolve-options>
<option name="rename"/>
<option name="do-not-restore"/>
</resolve-options>
</configuration>
</type>
<conflicting-objects/>
</conflict>
</conflicts-description>
Unable to resolve all conflicts

exit status 1

Basically it looks like this is failing because this IP (I've changed it to XX.XX.XX.XX) is not on the new server. Is there any way to just restore to the default IP?

Any suggestions on how to get this to work?

Best regards,
Eric