Issue Roundcube - Oops... something went wrong

[Megaboss]

Server operating system version

Ubuntu 24.04.4 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.76 Update #2 Web Host Edition

I got: "Roundcube - Oops... something went wrong"
Tride uninstalling Roundcube ande installing it again and the same message appears again...

Anyone got a solution for this?

 

[WebHostingAce]

Check the logs first and see what errors are being recorded there.

This article, which may be relevant:

Roundcube does not load: Oops... something went wrong! - Support Cases from Plesk Knowledge Base

Symptoms Roundcube fails to load with the following error message: Oops... something went wrong!An external error has occurred. Your request cannot be processed at this time.For administrators: Please check the application and/or server error logs for more information. Roundcube logs at...

www.plesk.com

However, reviewing the logs first would be the best place to start.

 

[Megaboss]

error log:
[06-Mar-2026 02:28:37 +0000]: <va4i7f3o> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 02:58:45 +0000]: <lq3sr6cq> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 03:40:42 +0000]: <ocmjan4b> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 04:53:54 +0000]: <l1hb0alm> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 05:11:57 +0000]: <djvqntij> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 07:10:16 +0000]: <ll1csn3c> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 09:08:56 +0000]: <f57fcmfr> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 09:13:31 +0000]: <ggcmgsn3> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 09:14:16 +0000]: <8ll0832j> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 09:32:18 +0000]: <3hoso92q> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 10:06:02 +0000]: <hv6rfn1c> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 10:07:48 +0000]: <46l8jrvh> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 11:08:23 +0000]: <gj6pgcap> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 11:10:37 +0000]: <hfedo21d> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 11:29:51 +0000]: <01it7p50> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[06-Mar-2026 12:09:20 +0000]: <8of3rvi3> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /roundcube/index.php?_user=ronny%40ncracing.com)
[06-Mar-2026 12:09:37 +0000]: <85s6r739> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /roundcube/index.php?_user=niclas%40grillman.se)
[06-Mar-2026 12:10:41 +0000]: <q3bj17pb> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /roundcube/index.php?_user=ronny%40ncracing.com)
[06-Mar-2026 12:10:58 +0000]: <vkl3dijt> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /roundcube/index.php?_user=ronny%40ncracing.com)
[06-Mar-2026 12:11:01 +0000]: <vkl3dijt> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /roundcube/index.php?_user=ronny%40ncracing.com)

 

[Megaboss]

Check the logs first and see what errors are being recorded there.

This article, which may be relevant:

Roundcube does not load: Oops... something went wrong! - Support Cases from Plesk Knowledge Base

Symptoms Roundcube fails to load with the following error message: Oops... something went wrong!An external error has occurred. Your request cannot be processed at this time.For administrators: Please check the application and/or server error logs for more information. Roundcube logs at...

www.plesk.com

However, reviewing the logs first would be the best place to start.

When trying the fix i get:
ValueError: SELinux policy is not managed or store cannot be accessed.