Issue saveloop for new alias

[Nextgen-Networks]

Greetings Plesk-Team!

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PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk Onyx, Version 17.0.17 Update #11, Ubuntu 14.04.5 LTS‬, x64

PROBLEM DESCRIPTION
When adding a new alias to an existing e-mail address and pressing the "OK" button it seems Plesk is going in an processing loop and does not finish the operation.

Even after 20 minutes the circle is rotating.

If you reload the page everything seems to be saved and applied either.


STEPS TO REPRODUCE
create a new alias to an existing e-mail adress

ACTUAL RESULT
new alias is beeing saved but saving circle keeps rotating

EXPECTED RESULT
new alias is beeing saved and you'll be redirected to e-mail overview

ANY ADDITIONAL INFORMATION
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[IgorG]

Can't reproduce this issue on my Onyx 17.0.17 MU#11
Looks like something wrong on your server. First of all try to repair all mailsettings with

# plesk repair mail

 

[Nextgen-Networks]

Hi IgorG,

thanks for your fast reply.
I tried the commands you gave me and everything seemed to be OK with config - but the problem still exists.

8<------------------------

here is the output of the script:
root@NAMEandIPofSYSTEM:~# plesk repair mail -v -n

Repairing the mail server configuration ............................. [OK]

Error messages: 0; Warnings: 0; Errors resolved: 0

8<------------------------

Maybe the reason of the "save loop" is the huge amount of already registered aliases for some mail adresses?

 

[IgorG]

Try to enable debug mode, reproduce issue and check /usr/local/psa/admin/logs/panel.log

 

[Nextgen-Networks]

Hey IgorG,

haven't dried the debugging you mentioned but something new as result for modifying an existing alias:

Fehler: mailmng-core failed: mailmng[31135]: Unable to select data from handlers database: database is locked
Unable to clone mail handlers for [email protected]
Search for related Knowledge Base articles

 

[IgorG]

Try to rebuild mail handlers with

# /usr/local/psa/admin/sbin/mchk --with-spam