Resolved Scheduled Backup not working more

[NITROFOX]

Server operating system version

AlmaLinux 8.8

Plesk version and microupdate number

18.0.56

Hi all,

Since I had problems with the MariaDB update, where I had to repair the plesk panel installation, I have now noticed that backups are no longer being done every day according to schedule.

In the settings area I don't see any errors, and even the reconfirmation of the schedule configuration appears green working, but the fact is that the backups are not being made, what can I do?


Thanks

 

[NITROFOX]

I attach here this screenshot, since the 18th when I have the problems that no longer work.

 

[NITROFOX]

I found this errors in log

2023-11-21 23:01:03	ERR	panel.ui [17664:655d36af2b1e5]	The task with ID 196 was not found.
2023-11-21 23:01:03	ERR	panel [17664:655d36af2b1e5]	PleskUserException: The task with ID 196 was not found. file: /usr/local/psa/admin/plib/CommonPanel/Controller/Action/Backup/Trait.php line: 863 code: 0 trace: #0 /usr/local/psa/admin/plib/CommonPanel/Controller/Action/Backup/Trait.php(779): Admin_BackupController->_getBackupTaskById(string '196') #1 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Action.php(516): Admin_BackupController->taskDetailsAction() #2 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Dispatcher/Standard.php(308): Zend_Controller_Action->dispatch(string 'taskDetailsAction') #3 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http) #4 /usr/local/psa/admin/plib/Application/Web.php(48): Zend_Controller_Front->dispatch(object of type Zend_Controller_Request_Http) #5 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run() Show less

 

[Peter Debik]

Have you considered to remove the scheduled backup and re-create it afterwards?

 

[NITROFOX]

Have you considered to remove the scheduled backup and re-create it afterwards?

Yes, I disabled it and turned it on with no problems.

 

[NITROFOX]

OVH doesn't want to help, and neither does Plesk support. I don't know what to do about this problem.

 

[Kaspar]

OVH doesn't want to help, and neither does Plesk support. I don't know what to do about this problem.

Did you actually contacted Plesk support?

 

[NITROFOX]

Did you actually contacted Plesk support?

Yes, through OVH, but they only answered about the MariaDB problem and basically didn't offer a solution.

 

[NITROFOX]

This is the only problem I haven't been able to solve yet, I've done everything from repairing the plesk installation, to deleting all the backups and redoing the backup.

As for the suggestion to recreate the backup settings, from what I understand it is not so easy, because they are recorded in the database, unless there is a way to reset and delete it, any suggestions?

 

[NITROFOX]

After insistence with OVH, I managed to open a support with Plesk on this subject, because before they didn't want to solve it without checking other problems I was having with MariaDB.

The problem has been solved, and this was the solution that I think is good to share with the community.

"The issue is resolved.

Content of /etc/cron.d/plesk-backup-manager-task was manually overwritten and this file was empty. Thus cron did not call backup manager to execute scheduled task.
I restored it:

# cat /etc/cron.d/plesk-backup-manager-task
5,20,35,50 * * * * root [ -x /usr/local/psa/admin/sbin/backupmng ] && /usr/local/psa/admin/sbin/backupmng >/dev/null 2>&1

Tonight scheduled backup should be executed as expected."