• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Issue Scheduled FTP backup error

D4NY

Regular Pleskian
Hello everyone.
I've 2 servers that are running scheduled backup into a 3rd server via ftp using Plesk Onyx scheduled backups.
Suddenly the first server has started to send error mails about aborted backups on multiple domains, while the second server was running backups normally...
The messages i got are in some way differents, all sent in the same day (yesterday) while today everything seems to be back to normality.

FIRST ERROR

pmm-ras failed (Error code = 1):

STDOUT: The XML file - was not parsed successfully with the following errors:

Entity: line 2:parsererror :AttValue: " or ' expected="17.8.11" dump-original-version="17.8.11" dump-format="panel" content-included= ^Entity: line 2:parsererror :attributes construct error="17.8.11" dump-original-version="17.8.11" dump-format="panel" content-included= ^Entity: line 2:parsererror :Couldn't find end of Start Tag dump-info line 2="17.8.11" dump-original-version="17.8.11" dump-format="panel" content-included= ^Entity: line 2:parsererror :Char 0x0 out of allowed rangedump-original-version="17.8.11" dump-format="panel" content-included=info/.qmail ^Entity: line 2:parsererror :premature end of data in tag dump-header line 2dump-original-version="17.8.11" dump-format=

"panel" content-included=info/.qmail ^

STDERR:


SECOND ERROR

FTP network error

Unable to access the storage: Transport error: unable to list directory: Curl error: (28) Timeout was reached: Last FTP request: LIST -a Last FTP response: 150 Accepted data connection Make sure you have entered the correct storage settings. You can check them independently with the command:

curl -v --ftp-pasv -u username @ xxxxxxxx.yyyy 'ftp://www.xxx.yyy.zzz/./'



THIRD ERROR

pmm-ras failed (Error code = 1):

STDOUT: The XML file - was not parsed successfully with the following errors:

Entity: line 2:parsererror :Specification mandate value for attribute cont--mp-version="17.8.11" dump-original-version="17.8.11" dump-format="panel" cont-- ^Entity: line 2:parsererror :attributes construct errormp-version="17.8.11" dump-original-version="17.8.11" dump-format="panel" cont-- ^Entity: line 2:parsererror :Couldn't find end of Start Tag dump-info line 2mp-version="17.8.11" dump-original-version="17.8.11" dump-format="panel" cont-- ^Entity: line 24:parsererror :premature end of data in tag dump-header line 2/*!40101 SET @saved_cs_client = @@character_set_client * ^

STDERR:

Unable to access the storage: Transport error: unable to list directory: Curl error: (56) Failure when receiving data from the peer: Last FTP request: LIST -a Last FTP response: 150 Accepted data connection Make sure you have entered the correct storage settings.



FOURTH ERROR

pmm-ras failed (Error code = 1):

STDOUT: Curl error: Unable to resume an interrupted download: (78) Remote file not found: Last FTP request: RETR backup_XXXXXXXXXX.YYY_2005091353.tar: Last FTP response: 550 Can't open backup_XXXXXXXXXX.YYY_2005091353.tar: No such file or directory: Connection to the FTP server has lost

STDERR:





Last thing... on the Ftp Server it seems that tar files are normally stored. I've tried to download one for testing and it contains db, files, mail... everything.

What's happening?
 
Back
Top