Self-update failed, now can't connect to control panel at all - 404

[M.P.C.]

We have a Plesk install running on a server that attempted a self-update at some point, which appears to have failed.

We currently have no way of accessing the Plesk Control Panel now, all we get is a 404.

Please help!

 

[abdi]

If you have SSH access to your server, why don't you login and update it manually with:

/usr/local/psa/admin/sbin/autoinstaller

 

[IgorG]

http://kb.parallels.com/116078

If something goes wrong ...

 

[M.P.C.]

I tried the following as suggested (http://kb.parallels.com/116078)...

/opt/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair

Which failed, and I found this at the bottom of the '/tmp/plesk_11.0.9_installation.log' file...

*****  problem report *****
ERROR while trying to chown root:psaadm /opt/psa/admin/sbin/wrapper
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again

The '/opt/psa/admin/sbin/wrapper' file/directory doesn't exist.

Any ideas how I can get this install repaired please?

 

[M.P.C.]

Does anybody know how this can be fixed please?

 

[abdi]

Have you already tried running the autoinstaller and run the upgrade manually? If the upgrade broke for whatever reason, then could also mean some files were not yet downloaded to your server ...

/usr/local/psa/admin/sbin/autoinstaller

 

[M.P.C.]

I tried running the following as suggested...

/opt/psa/admin/sbin/autoinstaller

And received the following error...

E: Unable to correct problems, you have held broken packages.
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 plesk-core : Depends: libapache2-mod-perl2 but it is not going to be installed
              Depends: libapache2-mod-python but it is not going to be installed

So I ran the following to resolve the two unmet dependencies...

apt-get install libapache2-mod-perl2 libapache2-mod-python

And received the following...

libapache2-mod-perl2 is already the newest version.
libapache2-mod-python is already the newest version.

Any idea what is going on?

 

[M.P.C.]

Anybody? Please?!

 

[abdi]

Some issues just require access to the server for a further investigation ..

If you have an UNLIMITED domains licence, Plesk support is FREE! If you don't then perhaps you can order our Level3 ticket here: http://www.jolis.net/packages.php?spt=47 and we will check it out for you ...

 

[Nikolay.]

E: Unable to correct problems, [B]you have held broken packages[/B].
...
 plesk-core : Depends: libapache2-mod-perl2 but it is not going to be installed
              Depends: libapache2-mod-python but it is not going to be installed

Pay attention to error messages. Likely you have "held" packages. You can hold packages in Debian-based systems, preventing them from being upgraded (which is apparently the case). You should be able to find packages put on hold via:

# dpkg --get-selections | awk '($2 == "hold") { print }'

 

[M.P.C.]

I ran the following...

dpkg --get-selections | grep hold

And there are no held packages on the system at all! I have no idea what is going on.