Question send email with credentials to my customer

[paskuale]

I disabled a customer and after a few weeks I reactivated it, how can I communicate the credentials ?
Thanks

 

[MarkM]

Did you just suspend it? If so, the credentials should be still the same. There wouldn't really be a need to.

 

[paskuale]

thanks for the reply, yes I reactivated the customer but in the meantime he trashed it and can no longer recover the email I sent him the first time, is there a way to resend it to him ?

 

[Peter Debik]

How was the mail you sent him the first time sent? Through a Plesk function? Which one?

 

[paskuale]

I sent it to this address [redacted].

 

[Peter Debik]

I understand that you sent the credentials by email to your customer. Is there a reason why this cannot be done the same way again?

 

[paskuale]

Yes, I don't see any button to resend the email to my client with the credentials.

 

[Maarten]

There is no button in Plesk to send the email credentials to the customer. You have to do this yourself.

However, there is a "Send welcome email with email client configuration instructions" option in cPanel if that's what you're referring to?

 

[paskuale]

Yes I was referring to him, sorry if I wasn't clear before, can this process be repeated ? Thanks

 

[Maarten]

The "Send welcome..." option is only available in cPanel. You're using Plesk, right?

 

[paskuale]

You are right I use Plesk

 

[Peter Debik]

I think it could be a good new feature for Plesk and have opened a User Voice feature request for it

"Send welcome mail" by button so that admin can send login credentials to a new user by email template

As discussed in https://talk.plesk.com/threads/send-email-with-credentials-to-my-customer.369632/#post-927240 Plesk should have a button for server admins by which an admin can send a welcome mail to a user with the user's login credentials. That should be template-based with an editable...

plesk.uservoice.com

 

[paskuale]

perfect, I await your signal as soon as it is ready for use, but in the meantime I was wondering if I change my client's credentials, will the system send him a new email with the new credentials ?

 

[Peter Debik]

No, credentials will not be sent. But what you can do is you can send your customer a password reset link if he does not find the "reset password" link on the Plesk login page. Customers > click on customer > right-hand toolbox "Change login info" > "Password reset link" > "Show link".

 

[paskuale]

and then I send it manually to the customer? You mean this ?

 

[Peter Debik]

It would be good to just look at the option, then you'll immediately see what you can do and decide what is the best approach for you to send your customer the data.