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Thank you in advance for your patience and understanding on the matter.
thanks for the reply, yes I reactivated the customer but in the meantime he trashed it and can no longer recover the email I sent him the first time, is there a way to resend it to him ?
As discussed in https://talk.plesk.com/threads/send-email-with-credentials-to-my-customer.369632/#post-927240 Plesk should have a button for server admins by which an admin can send a welcome mail to a user with the user's login credentials. That should be template-based with an editable...
perfect, I await your signal as soon as it is ready for use, but in the meantime I was wondering if I change my client's credentials, will the system send him a new email with the new credentials ?
No, credentials will not be sent. But what you can do is you can send your customer a password reset link if he does not find the "reset password" link on the Plesk login page. Customers > click on customer > right-hand toolbox "Change login info" > "Password reset link" > "Show link".
It would be good to just look at the option, then you'll immediately see what you can do and decide what is the best approach for you to send your customer the data.