Server Health Problem in Plesk 12

[KamalG]

Please kindly help me my server health shows nothing in the admin control panel.

I have Centos 6.5 Plesk 12.0.18 Update #13
It was pre installed in my VPS Server.

I also followed the steps here http://kb.odin.com/en/114307

and I also checked the following
If this command won't return some data:
1. Check that process usr/sbin/sw-collectd exists in process list.
If not, you can run it using "/etc/init.d/sw-collectd start" or "/etc/init.d/sw-collectd restart".
After start or restart sw-collectd you should wait at least 5-10 minutes while statistics is collected and processed. Then Health monitor will begin to show non-zero values.
2. Check attributes of files and folders in "/opt/psa/var/health/data" - it must be:
* folders - 755
* files - 644.

from reference to http://forum.parallels.com/showthre...h-not-updating&p=628635&viewfull=1#post628635

I have uninstalled and re installed it, restarted server after every install and uninstall with no luck.
Please kindly Help.



Thank you in advance.

 

[IgorG]

If all these recommendations from KB article and mentioned thread doesn't help - I suggest you contact Support Team. They will check and fix this issue directly on your server.

 

[KamalG]

Sir,

Thank you for your reply. My VPS license key doesn't get approved for the Support. How can I contact the Support Team through other ways ?

 

[IgorG]

Sir,

Thank you for your reply. My VPS license key doesn't get approved for the Support. How can I contact the Support Team through other ways ?

Parallels Plesk support is here - http://odin.com/hcap/support/

 

[KamalG]

It's asks for Support Code or asks me to buy Support, This problem happened after I upgraded my Preinstalled VPS Plesk 10 to 12. How can I get the support code now ?

Entered license key is either not valid or not eligible for email support