Server Information not working

[captivaM]

---------------------------------------------------------------
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
10.4.4 Update #16, RHEL 2.6.32-220.4.1.el6.x86_64

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Tools & Settings > Server Information

ACTUAL RESULT
ERROR: PleskFatalException
StatInfo->getActiveDomainsNumber() failed: sysinfo failed: sysinfo: ERROR: system call statfs: Bad address

System error 14: Bad address

Additionally, an exception has occurred while trying to report this error: PleskFatalException
StatInfo->getProductVersion failed: sysinfo failed: sysinfo: ERROR: system call statfs: Bad address

System error 14: Bad address

0: class.SystemStatisticsForm.php:133
SystemStatisticsForm->assign(object of type StatInfo)
1: ServerStatisticsUIPointer.php:22
ServerStatisticsUIPointer->accessItem(string 'GET', NULL null)
2: UIPointer.php:595
UIPointer->access(string 'GET')
3: plesk.php:45

EXPECTED RESULT
The stats page should show

ANY ADDITIONAL INFORMATION
Traffic is also not tracking
--------------------------------------------------------------

Thanks,
Jon

 

[IgorG]

Any errors in

/usr/local/psa/admin/logs/panel.log
/var/log/sw-cp-server/error_log

?
Did you try bootstrapper repair?

 

[captivaM]

I ran bootstrapper repair and everything started back up correctly. However it did not fix this issue.

/usr/local/psa/admin/logs/panel.log has a few lines but they are from a previous error.

/var/log/sw-cp-server/error_log These are the lines when we started having the issue

2012-02-02 13:56:55: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 80 bytes) in /usr/local/psa/admin/plib/Zend/Db/Table/Abstract.php on line 990

2012-02-02 14:02:05: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /usr/local/psa/admin/plib/Zend/Cache/Core.php on line 312

2012-02-02 14:04:05: (mod_fastcgi.c.2588) FastCGI-stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 128 bytes) in /usr/local/psa/admin/plib/Zend/Cache/Core.php on line 312

2012-02-03 08:23:16: (connections.c.1737) SSL (error): 5 -1 0 Success
2012-02-03 09:07:15: (connections.c.1737) SSL (error): 5 -1 0 Success
2012-02-03 09:07:21: (connections.c.1737) SSL (error): 5 -1 104 Connection reset by peer
2012-02-03 09:15:20: (connections.c.1737) SSL (error): 5 -1 0 Success
2012-02-03 09:15:21: (connections.c.1737) SSL (error): 5 -1 0 Success
2012-02-03 09:15:21: (connections.c.1737) SSL (error): 5 -1 0 Success
2012-02-03 09:15:21: (connections.c.1737) SSL (error): 5 -1 0 Success
sysinfo: ERROR: system call statfs: Bad address

System error 14: Bad address
2012-02-03 14:58:22: (mod_fastcgi.c.2588) FastCGI-stderr: PleskUtilException: /usr/local/psa/admin/bin/sysinfo 'df-full' failed with message: sysinfo: ERROR: system call statfs: Bad address

System error 14: Bad address
file: /usr/local/psa/admin/plib/common_func.php3
line: 1047
code: 0
trace: #0 /usr/local/psa/admin/plib/StatInfo.php(289): util_exec('sysinfo', Array, Array, 'lst')
#1 /usr/local/psa/admin/plib/class.SystemStatisticsForm.php(100): StatInfo->getSysDiskSpaceInfo(true)
#2 /usr/local/psa/admin/plib/ui_common/ServerStatisticsUIPointer.php(22): SystemStatisticsForm->assign(Object(StatInfo))
#3 /usr/local/psa/admin/plib/UIPointer.php(595): ServerStatisticsUIPointer->accessItem('GET', NULL)
#4 /usr/local/psa/admin/htdocs/plesk.php(45): UIPointer->access('GET')
#5 {main}

2012-02-03 14:58:22: (mod_fastcgi.c.2588) FastCGI-stderr: PleskFatalException: StatInfo->getActiveDomainsNumber() failed: sysinfo failed: sysinfo: ERROR: system call statfs: Bad address

System error 14: Bad address
file: /usr/local/psa/admin/plib/class.SystemStatisticsForm.php
line: 133
code: 0
trace: #0 /usr/local/psa/admin/plib/ui_common/ServerStatisticsUIPointer.php(22): SystemStatisticsForm->assign(Object(StatInfo))
#1 /usr/local/psa/admin/plib/UIPointer.php(595): ServerStatisticsUIPointer->accessItem('GET', NULL)
#2 /usr/local/psa/admin/htdocs/plesk.php(45): UIPointer->access('GET')
#3 {main}


sysinfo: ERROR: system call statfs: Bad address

 

[IgorG]

ERROR: system call statfs: Bad address

Linux System Call statfs get file system statistics. I suppose that there is something wrong with filesystem or mounted volumes on server. Try to check it and review /var/log/messages log regarding filesystem errors.