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Server Information not working

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by captivaM, Feb 14, 2012.

  1. captivaM

    captivaM New Pleskian

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    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    10.4.4 Update #16, RHEL 2.6.32-220.4.1.el6.x86_64

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
    Tools & Settings > Server Information

    ACTUAL RESULT
    ERROR: PleskFatalException
    StatInfo->getActiveDomainsNumber() failed: sysinfo failed: sysinfo: ERROR: system call statfs: Bad address

    System error 14: Bad address

    Additionally, an exception has occurred while trying to report this error: PleskFatalException
    StatInfo->getProductVersion failed: sysinfo failed: sysinfo: ERROR: system call statfs: Bad address

    System error 14: Bad address

    0: class.SystemStatisticsForm.php:133
    SystemStatisticsForm->assign(object of type StatInfo)
    1: ServerStatisticsUIPointer.php:22
    ServerStatisticsUIPointer->accessItem(string 'GET', NULL null)
    2: UIPointer.php:595
    UIPointer->access(string 'GET')
    3: plesk.php:45

    EXPECTED RESULT
    The stats page should show

    ANY ADDITIONAL INFORMATION
    Traffic is also not tracking
    --------------------------------------------------------------

    Thanks,
    Jon
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Any errors in

    /usr/local/psa/admin/logs/panel.log
    /var/log/sw-cp-server/error_log

    ?
    Did you try bootstrapper repair?
     
  3. captivaM

    captivaM New Pleskian

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    I ran bootstrapper repair and everything started back up correctly. However it did not fix this issue.

    /usr/local/psa/admin/logs/panel.log has a few lines but they are from a previous error.

    /var/log/sw-cp-server/error_log These are the lines when we started having the issue

     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Linux System Call statfs get file system statistics. I suppose that there is something wrong with filesystem or mounted volumes on server. Try to check it and review /var/log/messages log regarding filesystem errors.
     
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