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Erico Morais
New Pleskian
Hy!
One of our customers is unable to push updates to his SiteBuilder website. After clicking the "Publish" button, the process takes an oddly long time (several minutes) and then it supposedly finishes OK, but in reality the website remains unaltered and no files have been updated under his httpdocs dir (no timestamp updates, the Last Modified dates and time remain).
The "plesklog_sitebuilder" file logs "The site with UUID (*) has been successfully published", but that is incorrect. No updates can be seen in their website (checking with static cache disabled on Firefox, of course).
When attempting to save the SiteBuilder design or use the "Export Design" tool, it yields a ZIP file that is 0 bytes long. Additionally, that plesklog_sitebuilder file prints out the following:
I don't see anything wrong with the permission within the users httpdocs dir, but I don't know what the correct permissions are supposed to be like in the "tmp" dir pointed out in the error above.
It should be noted that we have 53 SiteBuilder accounts in this server and we are seeing no complaints from other customers (at least not yet). I picked a random account among those and made a small change in their website, which was published correctly (the change was immediately reflected in the website as expected). I then created a new account, published a random template and then edited the content, no issues whatsoever. It appears to be about this one account in particular.
Any suggestion would be greatly appreciated.
Thanks!
One of our customers is unable to push updates to his SiteBuilder website. After clicking the "Publish" button, the process takes an oddly long time (several minutes) and then it supposedly finishes OK, but in reality the website remains unaltered and no files have been updated under his httpdocs dir (no timestamp updates, the Last Modified dates and time remain).
The "plesklog_sitebuilder" file logs "The site with UUID (*) has been successfully published", but that is incorrect. No updates can be seen in their website (checking with static cache disabled on Firefox, of course).
When attempting to save the SiteBuilder design or use the "Export Design" tool, it yields a ZIP file that is 0 bytes long. Additionally, that plesklog_sitebuilder file prints out the following:
Code:
2020/04/21 18:09:40.529 4356 808 2020-04-21T18:09:40-03:00 [EMERG] /sitebuilder/JsonApi/ SB_Site_Snapshot_Exception: Failed to create the snapshot. Either the file with name 'F:/Program Files (x86)/Parallels/Plesk/sb/tmp/752a29cc6f608f051892907d8ef78e8a.zip' does not exist,' .
' or access for reading it is not granted.
file: F:\Program Files (x86)\Parallels\Plesk\sb\include\SB\Site\Snapshot.php
line: 271
code: 0 (IP Redacted) https://(Hostname Redacted):8443/sitebuilder/Editor Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0I don't see anything wrong with the permission within the users httpdocs dir, but I don't know what the correct permissions are supposed to be like in the "tmp" dir pointed out in the error above.
It should be noted that we have 53 SiteBuilder accounts in this server and we are seeing no complaints from other customers (at least not yet). I picked a random account among those and made a small change in their website, which was published correctly (the change was immediately reflected in the website as expected). I then created a new account, published a random template and then edited the content, no issues whatsoever. It appears to be about this one account in particular.
Any suggestion would be greatly appreciated.
Thanks!
