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sitebulider 4 with plesk 8.1

Discussion in 'Sitebuilder 4.0 for Windows' started by deepa, Sep 7, 2007.

  1. deepa

    deepa Basic Pleskian

    Dec 26, 2005
    Likes Received:
    is sitebulider 4.x supported by plesk 8.1

    i haveplesk 8.1 install with site bulider 3.2

    i downloaded sitebulider 4.0 from http://www.swsoft.com/en/products/sitebuilder/

    i have sql 2005 installed for which i changed sa password using plesk database admin page itself.

    now when i am runing sitebuilder 4.0 install exe it says" cannot make connection to sql server .."

    in applcation event log i found Login failed for user 'sa'. [CLIENT:]

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

    found this is application log udner

    C:\Program Files\SWsoft\Plesk\SiteBuilder\_logs

    9/7/2007 9:46:36 AM [5460] [] [] Error SWsoft.SiteBuilder.KA.Facade.KAService [] Cannot reach KA server
    System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A socket operation was attempted to an unreachable host
    at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
    at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
    at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
    --- End of inner exception stack trace ---
    at System.Net.HttpWebRequest.GetRequestStream()
    at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, String methodName, Object[] parameters)
    at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(String MethodName, Object[] Parameters)
    at XmlRpcProxy381987bc-43c9-4f9e-bb70-c76f4530e47d.GetKey(String , String , KeyInfo[] , String , ServerInfo )
    at SWsoft.SiteBuilder.KA.Facade.KAService.UpdateKey(List`1 history, String& key, Boolean& stopAutoUpdate)
  2. Alex Klimov

    Alex Klimov Guest

    1. SQL 2005 by default login/password is turned off, please ensure it enabled and you use correct credentials.
    2. Plesk can install Sitebuilder itself (as separate component) - it's better variant to install it. After that you can upgrade Sitebuilder, if it's required.
    3. You should allow Sitebuilder to connect to SWsoft's KA server to update license.

    If you have any troubles - write them here.
  3. funky123

    funky123 Guest

    sql 2005 login paswords turned off?

    sitebulider upgrade after plesk 8.1 - plesk 8.2 upgrade run
    I upgraded 8.1 - plesk 8.2 without force upgrade parameter for sitebulider upgrade

    how can i upgrade sitebuilder to 4.0 now

    i tried C:\Program Files\SWsoft\Install\070705.17\SiteBuilder4.msi

    which started detecting taht one version alreday exists on this server choosing next prodcued error sql server cannot be connected

    any clues is this right method ? if not can i have any kbs reefrring same

    I have remote connections allowed , auth type mixed
    firewall rules are updated as well to allow plesk KA server connections, doest work even if we disable firewall rules
  4. funky123

    funky123 Guest

    any one on swsoft support?
  5. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    Sep 19, 2005
    Likes Received:
    In this case suggested the following way:
    1. Uninstall existing Sitebuilder installation. Sites and database should not be removed.
    2. Install latest 4.1 version specifying old parameters excluding 'sa' user password. New password for 'sa' user should be specified instead. Installation process will detect sites and databases.
  6. funky123

    funky123 Guest


    before i do this

    will it retain existing sites on server
    will there be any licensing issues.integration issues with existing plesk 8.2 configuration( which is entirely fien after upgrade from plesk 8.1)
    we do hv existing web sites/domains alongwith smarter mail integartion whcih is smooth so far.
    will appreciate a quick reply
  7. funky123

    funky123 Guest

    1. Uninstall existing Sitebuilder installation. Sites and database should not be removed.

    i tried to add remove programs-plek modify- plesk core components-> site bulider - uninstall this product and during the process it detected some checksum errors for a few msi files and eventually modify process had to be cancelled.
    msi file it had been picking was from
    C:\Program Files\SWsoft\Install\070705.17
  8. funky123

    funky123 Guest

    no replies

    well i am curious to know when we run plesk instaler from add remove programs after upgrade why is it producing checksum of following files do no match and then it prompts to retry or cancel

    does it mean plesk modify will never work?

    anything wrong with upgarde procedure?
  9. funky123

    funky123 Guest

    we did apply this update as well after upgrade Plesk for Windows Update 070919.13( using autu update)
  10. funky123

    funky123 Guest

    we really need a response from plesk support
  11. funky123

    funky123 Guest

  12. funky123

    funky123 Guest

  13. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    Sep 19, 2005
    Likes Received:
    First of all make sure that old database is used and sites are up in Sitebuilder. After that try to re-enable Sitebuilder support for one of the clients and check this situation one more time. Hope it helps.
  14. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    Sep 19, 2005
    Likes Received:
    Also, before any modification you can check application.log file for any errors. Try to open this file right after you get Sitebuilder error in Plesk and check latest records.
  15. funky123

    funky123 Guest

    i shall give it a try now
  16. funky123

    funky123 Guest


    install is complete and we could enable componenet in plesk components as well

    we had to reset the cleint preferences and did test setup on one domain.
    after one domain publishing it produced site bulider license error

    but now we have major issue :

    plesk backup using swsoft->plesk-> backup
    even if we try backup one domain or site ( with or without checkbox backup sitebuilder sites/users) it's ending abruptly
    if we disbale SB componenet form Plesk-> component services and run backup Plesk backup runs smoothly

    Here is log:
    Start new dump:
    File: C:\Program Files\SWsoft\Plesk\Backup\psa-8.2-server.server-2007.12.28-withsb.psa
    Stop CP: true
    Stop Domains: true
    Ignore Warnings: false
    Dump domains content: true
    Dump mailboxes content: true
    Dump databases: true
    Dump server info: true
    Dump skins: false
    Temporary folder: C:\Program Files\SWsoft\Plesk\PrivateTemp\
    Files exclusion patterns:
    Excluded directoires:
    Start: Stopping Plesk control panel
    Log : Stopping service Apache Tomcat
    Log : Stopping service Plesk Control Panel Service
    Log : Stopping service Plesk SSL Wrapper Service
    Log : Stopping service Plesk PopPass Service
    Log : Stopping service Task Scheduler
    Log : Stopping service Plesk Name Server
    End: Stopping Plesk control panel
    Start: Loading database...
    Log : Load table accounts
    Log : Load table admin_aliases
    Log : Load table admin_aliases_param
    Log : Load table actions
    Log : Load table anon_ftp
    Log : Load table badmailfrom
    Log : Load table cards
    Log : Load table certificates
    Log : Load table cl_param
    Log : Load table clients
    Log : Load table clientstraffic
    Log : Load table cp_access
    Log : Load table custom_buttons
    Log : Load table DashboardPreset
    Log : Load table DashboardPresetConfig
    Log : Load table data_bases
    Log : Load table DatabaseServers
    Log : Load table db_users
    Log : Load table disk_usage
    Log : Load table dns_recs
    Log : Load table dns_recs_t
    Log : Load table dns_zone
    Log : Load table dom_level_usrs
    Log : Load table dom_param
    Log : Load table domains
    Log : Load table domainservices
    Log : Load table domainstraffic
    Log : Load table dsn
    Log : Load table event_handlers
    Log : Load table forwarding
    Log : Load table fpse_users
    Log : Load table ftp_users
    Log : Load table hosting
    Log : Load table ip_addresses
    Log : Load table limits
    Log : Load table locales
    Log : Load table log_rotation
    Log : Load table logos
    Log : Load table mail
    Log : Load table mail_aliases
    Log : Load table mail_redir
    Log : Load table mail_resp
    Log : Load table mailer_queries
    Log : Load table maillists
    Log : Load table misc
    Log : Load table mn_param
    Log : Load table notes
    Log : Load table notifications
    Log : Load table parameters
    Log : Load table pd_users
    Log : Load table permissions
    Log : Load table protected_dirs
    Log : Load table repository
    Log : Load table resp_attach
    Log : Load table resp_forward
    Log : Load table skins
    Log : Load table slave_params
    Log : Load table slaves
    Log : Load table smtp_poplocks
    Log : Load table stat
    Log : Load table subdomains
    Log : Load table sys_users
    Log : Load table templates
    Log : Load table tmpldata
    Log : Load table upgrade_history
    Log : Load table web_users
    Log : Load table webapps
    Log : Load table siteapppackages
    Log : Load table siteapps
    Log : Load table siteappresources
    Log : Load table sa_conf
    Log : Load table sa_list
    Log : Load table sa_param
    Log : Load table report
    Log : Load table report_section
    Log : Load table domain_aliases
    Log : Load table shared_ssl_links
    Log : Load table hotlink_prot
    Log : Load table hotlink_friends
    Log : Load table backuptasks
    Log : Load table cf_dsn
    Log : Load table cf_dsn_params
    Log : Load table wsb_param
    End: Loading database...
    Start: Resolving links...
    Exec 'C:\Program Files\SWsoft\Plesk\admin\bin\sbmng' '--get-host'
    End: Resolving links...
    Start: Starting Plesk control panel.
    Log : Starting service Plesk Name Server
    Log : Starting service Task Scheduler
    Log : Starting service Plesk PopPass Service
    Log : Starting service Plesk SSL Wrapper Service
    Log : Starting service Plesk Control Panel Service
    Log : Starting service Apache Tomcat
    End: Starting Plesk control panel.
    Start: Starting services of domains
    End: Starting services of domains
    psabackup.InternalErrorException: Parent domain not found
    at psabackup.wsb_param.GetDomain(XMLRow row, DumpEnv env)
    at psabackup.wsb_param.onPreDumpOperation(XMLRow row, DumpEnv env, DumpOperation operation)
    at psabackup.DumpEnv.resolveLinks()
    at psabackup.DumpEnv.start()
    at dump.Progress.runAsync()
    at dump.Progress.timer_Tick(Object sender, EventArgs e)
  17. funky123

    funky123 Guest

    application.log says:

    2007-12-28 15:25:19,328 [5] ERROR SWsoft.SiteBuilder.Statistics.ReportSender - Statisics processing failed.
    System.InvalidOperationException: Collection was modified; enumeration operation may not execute.
    at System.Collections.ArrayList.ArrayListEnumeratorSimple.MoveNext()
    at TechTalk.Services.Collections.Set.Union(IEnumerable items)
    at TechTalk.Services.Collections.Set.op_Addition(Set left, Set right)
    at TechTalk.Dal.Context.PrepareSelector(DataDomain dataDomain, SqlStructSelector selector)
    at TechTalk.Dal.Context.PrepareSelector(DataDomain dataDomain, SqlSelector selector)
    at TechTalk.Dal.Context.PrepareQuerySelectors(DataDomain dataDomain, SqlQuery query)
    at TechTalk.Dal.PersistentSet.GetObjectReader()
    at TechTalk.Dal.PersistentSet.GetEnumerator()
    at TechTalk.Dal.PersistentSet.ToObject()
    at SWsoft.SiteBuilder.BO.Facade.GeneralSettingsService.Internal_GetSimpleSettingNoTx(Guid a_ownerId, String a_key, CultureInfo a_culture)
    at SWsoft.SiteBuilder.BO.Facade.GeneralSettingsService.GetSimpleSettingNoTx(Guid a_ownerId, String a_key, CultureInfo a_culture)
    at SWsoft.SiteBuilder.BO.Facade.GeneralSettingsService.GetSimpleSetting(String a_key)
    at SWsoft.SiteBuilder.BO.Facade.GeneralSettingsService.GetSimpleDateTime(String key)
    at SWsoft.SiteBuilder.BO.Facade.GeneralSettingsService.get_StatisticsStartSendingAt()
    at SWsoft.SiteBuilder.Statistics.ReportSender.CheckStatisticsDates(Object state)