P
Phil C
Guest
After some unexplained service stoppages I upgraded SmarterMail from 2.6 to 3.0 however I was shocked to find all the domains and accounts had disappeared and it reset the admin acount and password!
The domains and accounts are all still in the C:\SmarterMail\Domains directory (default, so should have been no prob there) and if I add an account for a previous name, I get their Sent mail etc back (phew!) however I don't want to have to do this to every account (especailly after the initial heart attack!).
Although the rest of SmarterMail 3 seems fine, Plesk still shows 2.6 as the Service Component, even after re-synching the admin account password - is this hardcoded on the screen and/or do they only support that far?
I've raised a ticket but maybe one of you has had a similar surprise / experience.
I note that prev SM versions required a total uninstall first, I tried that again but same thing.
Cheers, Phil
The domains and accounts are all still in the C:\SmarterMail\Domains directory (default, so should have been no prob there) and if I add an account for a previous name, I get their Sent mail etc back (phew!) however I don't want to have to do this to every account (especailly after the initial heart attack!).
Although the rest of SmarterMail 3 seems fine, Plesk still shows 2.6 as the Service Component, even after re-synching the admin account password - is this hardcoded on the screen and/or do they only support that far?
I've raised a ticket but maybe one of you has had a similar surprise / experience.
I note that prev SM versions required a total uninstall first, I tried that again but same thing.
Cheers, Phil