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SmarterMail upgrade 2.6 to 3 - All Accounts Missing!!

Discussion in 'Plesk for Windows - 8.x and Older' started by Phil C, Feb 27, 2006.

  1. Phil C

    Phil C Guest

    After some unexplained service stoppages I upgraded SmarterMail from 2.6 to 3.0 however I was shocked to find all the domains and accounts had disappeared and it reset the admin acount and password!

    The domains and accounts are all still in the C:\SmarterMail\Domains directory (default, so should have been no prob there) and if I add an account for a previous name, I get their Sent mail etc back (phew!) however I don't want to have to do this to every account (especailly after the initial heart attack!).

    Although the rest of SmarterMail 3 seems fine, Plesk still shows 2.6 as the Service Component, even after re-synching the admin account password - is this hardcoded on the screen and/or do they only support that far?

    I've raised a ticket but maybe one of you has had a similar surprise / experience.

    I note that prev SM versions required a total uninstall first, I tried that again but same thing.

    Cheers, Phil
  2. Phil C

    Phil C Guest

    Got the response from SM (and spotted by www.dedipower.com my ISP - pretty good of them!), the answer lies in the domainlist.xml file in C:\Program Files\SmarterTools\SmarterMail\Service (or wherever yours is installed) - the upgrade wipes it out which is rather annoying... if you back it up first you'll be sorted!

    Fortunately, the upgrade does backup the user accounts into an accountList_bak.xml backup file - get rid of the _bak and you'll need to restart the whole service in Plesk or Windows (the SM Service reload does not reload it sufficiently it seems) - they'll all come lovingly back!

    Hope this reduces the stress of someone else! Phil.