SmarterStats Integration Problem

[MarknLA]

Hi,

We've installed SmarterStats Pro 7.3 on our server, which is running Plesk Panel 11.0.9 on Windows 2008 R2. When I edit a Service Plan and change Web statistics from AWStats to SmarterStats, I seem to have some problems.

First of all, the stats site isn't accessible from within the end-user panel. When they click on Websites & Domains -> Web Statistics, a new window pops up for the SmarterStats login page (domain/plesk-stat/webstat/), but no auto-login through to their SmarterStats site... Is this even possible?

Also, when I logged into the admin part of SmarterStats, each domain is listed but no data seems to be available.

When I switch the Web statistics back to AWStats, the same new window for SmarterStats still seems to come up. However, I found a couple reverted back to AWStats the following day.. Not sure what this is about.

Any help would be appreciated!

 

[InderS]

You will need to use separate panel with smarter stat. Can you check if smarter stat is integrated correctly in plesk. Check if it showing in server components.

 

[MarknLA]

Yes, it shows under Server Components, but as "SmarterStats server not activated".

I would prefer to get it working, but if not, I should probably remove it. If I do that, is uninstalling SmarterStats from the server the only way to remove it?

 

[InderS]

you can try and use updates and upgrades >> add remove components and remove the smarterstats