SOAP error on FTP password change

[LeaUK]

Recently I found these errors in Plesk Log:

Type: Error
Event ID: 1
User: N/A
Category: None
Source: statsmng.exe

Unable to call SOAP server: (-2147467259) Unspecified error
Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\statsmng.exe


This error is definately linked to Smarterstats, disconnect the domain from SS and FTP password can be changed without issue.

Try this:

1. Change FTP password and whitness the SOAP error
2. Login to SM's web interface using same credentials as Plesk.
3. Wait a couple of minutes
4. FTP password can now be changed without SOAP error.

We think it's a weird caching issue somewhere. A restart of the SS service will allow one/time limited change...

Uhm, this shouts buggy to me, but where?

Please can Plesk offer a solution?

Many thanks
Lea

http://forum.swsoft.com/showthread.php?p=217302#post217302

 

[LeaUK]

Come on guys, someone must have seen this before?

Noone?

 

[issentials]

Hi, I'm experiencing the same issue. I get the message the first time I change the FTP password but once going back and change the password again, I don't get the message. I can't find anywhere a reason for it.