1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

SOAP error on FTP password change

Discussion in 'Plesk for Windows - 8.x and Older' started by LeaUK, Oct 25, 2008.

  1. LeaUK

    LeaUK Guest

    0
     
    Recently I found these errors in Plesk Log:

    Type: Error
    Event ID: 1
    User: N/A
    Category: None
    Source: statsmng.exe

    Unable to call SOAP server: (-2147467259) Unspecified error
    Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\statsmng.exe


    This error is definately linked to Smarterstats, disconnect the domain from SS and FTP password can be changed without issue.

    Try this:

    1. Change FTP password and whitness the SOAP error
    2. Login to SM's web interface using same credentials as Plesk.
    3. Wait a couple of minutes
    4. FTP password can now be changed without SOAP error.

    We think it's a weird caching issue somewhere. A restart of the SS service will allow one/time limited change...

    Uhm, this shouts buggy to me, but where?

    Please can Plesk offer a solution?

    Many thanks
    Lea

    http://forum.swsoft.com/showthread.php?p=217302#post217302
     
  2. LeaUK

    LeaUK Guest

    0
     
    Come on guys, someone must have seen this before?

    Noone? :(
     
  3. issentials

    issentials Guest

    0
     
    Hi, I'm experiencing the same issue. I get the message the first time I change the FTP password but once going back and change the password again, I don't get the message. I can't find anywhere a reason for it.
     
Loading...