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SOAP error on FTP password change

Discussion in 'Plesk for Windows - 8.x and Older' started by LeaUK, Oct 25, 2008.

  1. LeaUK

    LeaUK Guest

    Recently I found these errors in Plesk Log:

    Type: Error
    Event ID: 1
    User: N/A
    Category: None
    Source: statsmng.exe

    Unable to call SOAP server: (-2147467259) Unspecified error
    Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\statsmng.exe

    This error is definately linked to Smarterstats, disconnect the domain from SS and FTP password can be changed without issue.

    Try this:

    1. Change FTP password and whitness the SOAP error
    2. Login to SM's web interface using same credentials as Plesk.
    3. Wait a couple of minutes
    4. FTP password can now be changed without SOAP error.

    We think it's a weird caching issue somewhere. A restart of the SS service will allow one/time limited change...

    Uhm, this shouts buggy to me, but where?

    Please can Plesk offer a solution?

    Many thanks

  2. LeaUK

    LeaUK Guest

    Come on guys, someone must have seen this before?

    Noone? :(
  3. issentials

    issentials Guest

    Hi, I'm experiencing the same issue. I get the message the first time I change the FTP password but once going back and change the password again, I don't get the message. I can't find anywhere a reason for it.