[SOLVED] Problem with upgrade to 12.5.30 Update 10

[Webbenny]

I've tried to update my odin/plesk installation from 12.5.30 Update 7 to 12.5.30 Update 10.
Since that I can't access my 8443 odin panel.

My autoinstaller.log was lost during the reboot, but when I start the cmd line autoinstaller the last message I receive is:

# tail -f /tmp/autoinstaller3.log
[2015-11-11 18:20:08.722164] debug: SourceSysPleskExt::doGetBrief: sw-libboost-program-options1.55.0
[2015-11-11 18:20:08.722191] debug: SourceSysPleskExt::doGetBrief: sw-libboost-regex1.55.0
[2015-11-11 18:20:08.722220] debug: SourceSysPleskExt::doGetBrief: sw-libboost-serialization1.55.0
[2015-11-11 18:20:08.722245] debug: SourceSysPleskExt::doGetBrief: sw-libboost-system1.55.0
[2015-11-11 18:20:08.722272] debug: SourceSysPleskExt::doGetBrief: sw-libboost-thread1.55.0
[2015-11-11 18:20:08.722299] debug: SourceSysPleskExt::doGetBrief: sw-libmilter
[2015-11-11 18:20:08.722323] debug: SourceSysPleskExt::doGetBrief: sw-mariadb-client
[2015-11-11 18:20:08.722347] debug: SourceSysPleskExt::doGetBrief: sw-rsync
[2015-11-11 18:20:08.722370] debug: SourceSysPleskExt::doGetBrief: ext-heavy-metal-skin
[2015-11-11 18:20:08.722420] Impl: /usr/local/psa/bin/extension --get-xml-info heavy-metal-skin

So I tried the

/usr/local/psa/bin# ./extension --help

But no output. It seems that it doesn't work anymore...

Has anyone some suggestions?

Regards Benjamin

 

[Webbenny]

Even if I got no replies I think this could be a serious problem.
I can't access my hosting panel (https://<name>:8443). Only the SSL connection as shown in the browser is established successful.
I've no chance for diagnostics, plesk doesn't log anything!!

/var/log/plesk/panel.log - no entry
/usr/local/psa/admin/logs/httpsd_access_log - no entry
/var/log/sw-cp-server/sw-engine.log - no entry

/var/log/sw-cp-server/error_log

2015/11/13 17:48:24 [warn] 28361#0: duplicate value "TLSv1" in /etc/sw-cp-server/conf.d/ssl.conf:2
2015/11/13 17:48:24 [warn] 28361#0: duplicate value "TLSv1.1" in /etc/sw-cp-server/conf.d/ssl.conf:2
2015/11/13 17:48:24 [warn] 28361#0: duplicate value "TLSv1.2" in /etc/sw-cp-server/conf.d/ssl.conf:2

 

[bsass]

Have you looked at running the Plesk Self Repair?

http://download1.parallels.com/Ples...inistrator-guide/index.htm?fileName=74649.htm

Look at the Installation part.

 

[Webbenny]

Thank your for that advice!
I tried the plesk repair -n which runs well on another plesk system.
But here I've no success.
It seems like that I can't run any plesk command..

# php -v
PHP 5.3.10-1ubuntu3.21 with Suhosin-Patch (cli) (built: Oct 28 2015 01:43:56)
Copyright (c) 1997-2012 The PHP Group
Zend Engine v2.3.0, Copyright (c) 1998-2012 Zend Technologies
  with the ionCube PHP Loader v4.6.0, Copyright (c) 2002-2014, by ionCube Ltd.

How can I log/debug plesk commands? Is this an issue with different php packages?

 

[Webbenny]

I tried to run the utility directly with the following error:

# /usr/bin/sw-engine /usr/local/psa/bin/repair -v installation
Warning: require_once(api-cli/CliUtilityRunner.php): failed to open stream: No such file or directory in /opt/psa/admin/plib/api-cli/repair.php on line 4
Fatal error: require_once(): Failed opening required 'api-cli/CliUtilityRunner.php' (include_path='.:') in /opt/psa/admin/plib/api-cli/repair.php on line 4

Strange is, that all files are from Aug 26 except the CliUtilityRunner.php Nov 11, which was the date of the failed update.

/opt/psa/admin/plib/api-cli# ll
-rw-r--r-- 1 root root  16K Aug 26 15:28 CLICustomButtonManipulator.php
-rw-r--r-- 1 root root  50K Aug 26 15:28 CLIMailManipulator.php
-rwxr-xr-x 1 root root  11K Aug 26 15:28 CliReport.php
-rw-r--r-- 1 root root 2.2K Nov 11 17:39 CliUtilityRunner.php
-rwxr-xr-x 1 root root  358 Aug 26 15:28 admin.php
-rwxr-xr-x 1 root root  358 Aug 26 15:28 admin_alias.php
-rwxr-xr-x 1 root root  358 Aug 26 15:28 ai_prefs.php
-rwxr-xr-x 1 root root  358 Aug 26 15:28 anonftp.php
-rwxr-xr-x 1 root root  358 Aug 26 15:28 apache.php
-rwxr-xr-x 1 root root  358 Aug 26 15:28 aps.php
...

 

[bsass]

To me it looks like your using the command incorrectly:

Here is the command to run in diagnostic mode:

plesk repair installation -n

# plesk repair installation -n

Reconfiguring the Plesk installation

Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

Finishing up upgrade procedures and rerunning previously failed upgrade actions...
===> Cumulative APS controller database (apsc) upgrade and repair has been started.
===> Cumulative upgrade and repair of APS controller database has been completed.
===> Cumulative APS controller upgrade and repair (final stage) has been started.
===> Cumulative upgrade and repair of APS controller (final stage) has been completed.
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Plesk database scheme upgrade has been started.
Applying migrations from: /usr/local/psa/bootstrapper/pp12.5.30-bootstrapper/migrations/
===> Plesk database scheme upgrade has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
Reconfiguring mail subsystem...
Reconfiguring Apache web server...
Reconfiguring ProFTPD FTP server...
===> Configuring ProFTPD server
Reconfiguring AWStats web statistics...
Reconfiguring WatchDog...
Restoring SELinux contexts...
Reconfiguring SSL ciphers and protocols...
Regenerating web servers' configuration files...
Cleaning active Panel sessions...

Bootstrapper repair finished.
If problems persist, please check installer logs ('/var/log/plesk/install/plesk_12.5.30_repair.log' and '/var/log/plesk/install/plesk_12.5.30_repair_problems.log') for errors.
If you can't resolve the issue on your own, please address Parallels support.

 

[Webbenny]

Hello bsass,

thank you for your hint, but /usr/local/psa/bin/repair -v installation is working proper on another plesk system. It seems that I can't run any plesk command (expect the bash parts, like /usr/local/psa/bin/pleskbackup --help).

Today I tried to migrate my data to another plesk instance. It didn't work.

Curious, my install.log has no errors.. (see the file attached)

 

[bsass]

This is KB I came across maybe check into?

http://kb.odin.com/en/126774

 

[Webbenny]

Thanks for your reply. Your KB entry wasn't the solution but brought me up to search for other keywords in the KB, which finally leads me to the solution:

http://kb.odin.com/en/127305