Issue SOS nginx: [emerg]

[orgolan]

I'm getting:
nginx: [emerg] "fastcgi_cache" zone "new.virtualserver.ch_fastcgi" is unknown in /etc/nginx/nginx.conf:41

i cant find the problem.

plesk is down

 

[weltonw]

Urgent queries should be directed to Plesk support.

1. Does the new.virtualserver.ch domain exist?
2. Is caching enabled for new.virtualserver.ch?
3. You could manually edit the conf. file and remove the offending directives to get NGINX working.

 

[orgolan]

1. there is no new.virtualserver.ch
2. there is no new.virtualserver.ch
3. which conf.file? i cant see nothing related in /etc/nginx/nginx.conf

 

[weltonw]

Sounds like an old file then. Regenerate your domain configuration files

 

[orgolan]

how can I do it?
I cant logged to my plesk admin panel becouse nginx is down.
I only have access to server via ssh or the files via ftp

 

[weltonw]

plesk repair web

 

[orgolan]

i did it and i got:

Repair server-wide configuration parameters for web servers? [Y/n] y
Repairing server-wide configuration parameters for web servers .. [2021-05-21 17:11:28.026] ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/httpdmng' '--reconfigure-server'] with exit code [1]
[FAILED]
- httpdmng failed: [2021-05-21 17:11:27.966] ERR [util_exec]
proc_close() failed ['/opt/psa/admin/bin/nginx_control'
'--restart'] with exit code [1]
Can not reload proxy server:

 

[weltonw]

You should contact Plesk support or your system administrator.

 

[Nik G]

hello @orgolan
there's not enough details regarding errors.
you have to check logs (/var/log/nginx/error.log and journalctl -xe -u nginx )
I suppose at /etc/nginx/nginx.conf:41 some configs included. Most probably you need to find some file in nginx configs with name new.virtualserver.ch* and remove them (or temporary move to some location like /tmp/) and restart nginx.

In general if you will not able to find the reason it would be faster and better to contact Plesk Technical Support.