Spam not filtered for aliases

[Nic]

Hello, this has been posted a few times in the forum, but never resolved. The issue is killing our productivity, as we use quite a bit of legacy mail aliases.

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk 10.2, Linux, x86

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE

Spam mail for email aliases is not moved to Spam folder by the Plesk rule. Reproduction is simple: create mail alias, send GTUBE test mail to alias. Spam will arrive in inbox.

ACTUAL RESULT

Spam remains in inbox. Logs show following problem:

spam_hook[63157]: Exiting with exit code: 75
spam_hook[63157]: Unable to delivery message into Spam folder

EXPECTED RESULT

Spam should be automatically moved to Spam folder.

ANY ADDITIONAL INFORMATION

Aliases existed before upgrade to Plesk 10.

 

[IgorG]

What is OS version exactly you have?

 

[Nic]

Ubuntu 8.04

$ uname -a
Linux xxx 2.6.18-028stab079.1 #1 SMP Sat Nov 27 00:29:50 MSK 2010 i686 GNU/Linux

 

[IgorG]

Just try to replace the handler from /usr/local/psa/handlers/hook/ to attached one. It should help.

 

[Nic]

Thank you, this fixes the issue. You should really put this out there as an official microupdate.

 

[RCBNICK]

Was getting the same error, replaced the spam handler

Now getting:

spam_hook[9554]: LOG unable to create temporary file: No such file or directory

CentOS/version:

2.6.18-028stab091.2 #1 SMP Fri Jun 3 00:02:40 MSD 2011 i686 i686 i386 GNU/Linux

 

[RCBNICK]

Now getting:

spam_hook[9554]: LOG unable to create temporary file: No such file or directory

CentOS/version:

2.6.18-028stab091.2 #1 SMP Fri Jun 3 00:02:40 MSD 2011 i686 i686 i386 GNU/Linux

Plesk version is 10.0.1