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Question Spamassassin scoring spam 0 or negative

augusto_wagner

New Pleskian
Server operating system version
Ubuntu 18.04.6 LTS
Plesk version and microupdate number
Plesk Obsidian 18.0.68 Update #2
Hi all,

We're currently experiencing a high amount of spam reaching our inboxes (some users with over 20 spam emails per day).
Currently our spam score limit is 2.

Looking into the spamd logs I've noticed that a lot of spam emails are being scored 0 or in the negatives, allowing them to reach the user's inboxes.

E.g.:
spamd: result: . 1 - BAYES_00,DKIM_SIGNED,DKIM_VALID,DKIM_VALID_AU,DKIM_VALID_EF,HTML_MESSAGE,RCVD_IN_VALIDITY_CERTIFIED_BLOCKED,RCVD_IN_VALIDITY_RPBL_BLOCKED,SPF_PASS,URIBL_ABUSE_SURBL,URIBL_DBL_SPAM scantime=1.9,size=7163,user=[email protected],uid=30,required_score=2.0,rhost=::1,raddr=::1,rport=53964,mid=<[email protected]>,bayes=0.000000,autolearn=no autolearn_force=no

spamd: result: . -2 - BAYES_00,DKIM_SIGNED,DKIM_VALID,DKIM_VALID_AU,DKIM_VALID_EF,FREEMAIL_FROM,HTML_MESSAGE,RCVD_IN_DNSWL_NONE,RCVD_IN_MSPIKE_H3,RCVD_IN_MSPIKE_WL,RCVD_IN_VALIDITY_CERTIFIED_BLOCKED,RCVD_IN_VALIDITY_RPBL_BLOCKED,SPF_PASS,T_KAM_HTML_FONT_INVALID scantime=2.4,size=1098760,user=[email protected],uid=30,required_score=2.0,rhost=::1,raddr=::1,rport=49916,mid=<[email protected]>,bayes=0.000000,autolearn=unavailable autolearn_force=no

I've asked users to report these emails as spam to help with the spamassassin autolearning, but it hasn't impacted on it.

Would you have any suggestions?
 
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