Question SSL Certificate works for plesk but doesn't for main domain

[Esteban]

Hi, I've a cloud server (linux) at 1and1.mx, I've my own domain and a php site working fine without https.
I bought a SSL certificate to secure my site and enable https.
I followed the installation steps many times, but I can't make it work.
Only thing I achieved: enable certificate for my plesk site.

https://example.com:8443--> plesk site, works fine
https://example.com--> doesn't work, timeout

Could you help me please?
Thanks!

 

[MarkM]

Have you tried following these steps?

Securing Websites

 

[Esteban]

Hi, yes, of course, and it didn't work for my main site. But, as I said, with this procedure I could configure SSL in my Plesk site, so the certificate is OK.
Is there any other config I should check?

 

[MarkM]

Are you getting some sort of error message? Just need a little more information.

 

[Esteban]

No, just timeout

 

[MarkM]

Port 443 appears to be blocked in your firewall.

 

[Esteban]

thanks, solved, there was another firewall config in my provinder's control panel.