Any progress on this issue?I would like to add that the bug (EXTSSLIT-1879) mentioned earlier is still in 'open" status and we are going to review the bug more detailed because of new details.
Any progress on this issue?I would like to add that the bug (EXTSSLIT-1879) mentioned earlier is still in 'open" status and we are going to review the bug more detailed because of new details.
@Peter Debik At the moment we only have reseller licenses. So we cannot open support tickets as mentioned before. And our reseller does also not accept support requests. Maybe we will switch one affected server to a license directly from Plesk so we can open support tickets directly. But as the problem exists on all of our servers Plesk should be easily able to trace the issue.
After consulting with the developers, Plesk Support has announced that the bug EXTSSLIT-1879 is responsible for the error. This will be fixed shortly, further information and the recommended workaround will be provided in the following article: https://support.plesk.com/hc/en-us/...-domain-and-should-be-completed-also-manually
SELECT
`certificates`.`id` AS `certificate_id`,
`certificates`.`name` AS `certificate_name`,
`dom_param`.`dom_id` AS `domain_id`,
`dom_param`.`val` AS `webmail_certificate_id`,
`Parameters`.`value` AS `mail_certificate_id`
FROM
`certificates`
STRAIGHT_JOIN `dom_param` ON
`dom_param`.`param` = "webmail_certificate_id" AND
`dom_param`.`val` = `certificates`.`id`
LEFT JOIN `Parameters` ON
`Parameters`.`parameter` = "mail_certificate_id" AND
`Parameters`.`value` = `certificates`.`id`
WHERE
`Parameters`.`value` IS NULL
1.15.0 (11 June 2024)
- [+] Added the extension's information block to the new Home screen in Plesk.
- [-] The "empty" pending order is now deleted as intended after renewal of a domain certificate. (EXTSSLIT-1879)
@Hangover2 could you please run "keep-secured.php" task in Tools & Settings -> Scheduled task. It should remove such "empty" ordersThe affected certificate of domain + subdomain was not renewed and shows still the known buggy behavior:
View attachment 26394
View attachment 26395
Does the new version take care already "broken" renewal processes?
I'm afraid that it won't help in this case. Could you please contact with our support team? We need to understand your case and why these "empty" orders aren't disappeared after running of "keep-secured" task.We did it but it has no effect. Looks like the bugfix does not work for our case. We did click now "Cancel". Let's wait another 24 hours if at least the certificate gets renewed.
I'm afraid that it won't help in this case. Could you please contact with our support team? We need to understand your case and why these "empty" orders aren't disappeared after running of "keep-secured" task.