1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Starting Plesk Failed

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Stephen_Davies, May 5, 2010.

  1. Stephen_Davies

    Stephen_Davies Guest

    0
     
    Last night I upgraded the version of Plesk from 9.3 to 9.5 and when the update was complete I was able to login to the plesk control panel. I have since tried to restart the plesk and I get back the messages

    Starting xinetd service... done
    Starting named service... done
    Starting mysqld service... done
    Starting postgresql service... not install ed
    Starting psa-spamassassin service... done
    Plesk: Starting Mail Server... already started
    Starting mail handlers tmpfs storage
    Starting Plesk... failed
    Starting drwebd service... failed

    When I check the /var/log/sw-cp-server/error_log file I have the following entries,

    2010-05-05 11:09:50: (log.c.75) server started
    2010-05-05 11:09:50: (network.c.345) SSL: error:140E6118:SSL routines:SSL_CIPHER_PROCESS_RULESTR:invalid command

    I have tried appling the rpm file for the openssl breaks plesk. http://kb.odin.com/en/8338 but to not avail.

    Any help to resovle this is greatly appreciated.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    What is the output of following commands:

     
  3. Stephen_Davies

    Stephen_Davies Guest

    0
     
    IgorG thank you for your quick response.

    The output to the commands are as follows.

    rpm -q sw-cp-server
    sw-cp-server-1.0-6.201004011432.fc11.i386
    rpm -V sw-cp-server (did not give and result).


    Stephen
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    What is version of openssl you have there? Do you have updated it with yum?
     
  5. Stephen_Davies

    Stephen_Davies Guest

    0
     
    I am running OpenSSL 0.9.8n-fips 24 Mar 2010. I don't use yum I use vzpkg update.
     
  6. Stephen_Davies

    Stephen_Davies Guest

    0
     
    Ok I have been looking into this further and the issue seems to be with starting the sw-cp-server itself. Does anyone know where is network.c file is located?

    I have created a fresh plesk server using the same iamges as before but instead of upgrading I installed plesk9.5 from scratch and it starts without an issue. both are running fesora core 11.
     
  7. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Try to reinstall sw-cp-server rpm package with force.
     
  8. Stephen_Davies

    Stephen_Davies Guest

    0
     
    IgorG

    thank you for you suggestion. When I try to install the package using rpm -if sw-cp-server-1.0-6.201004011432.fc11.i386.rpm I get package is already installed.
     
  9. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    As I wrote before - use --force option.
     
  10. Stephen_Davies

    Stephen_Davies Guest

    0
     
    Ok,

    I have tried the --force command and this is what I got back.

    [root@lx1 ~]# rpm -i --force sw-cp-server-1.0-6.201004011432.fc11.i386.rpm
    Stoppping SWsoft control panels server... stale pidfile. [ OK ]
    Starting SWsoft control panels server... stale pidfile. [FAILED]
    warning: %post(sw-cp-server-1.0-6.201004011432.fc11.i386) scriptlet failed, exit status 255


    Reading through some of the other forum posts I found if I comment out the reference to starting the plesk control panel on port 8443 it works.
     
  11. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Very strange and seems specific issue. I think that it is require detailed investigation directly on your server. Therefore I suggest you contact support team if it is really important for you. As you wrote before - fresh installation works fine for you.
     
  12. MakcyD

    MakcyD New Pleskian Plesk Team

    22
    53%
    Joined:
    Nov 25, 2008
    Messages:
    5
    Likes Received:
    0
    Location:
    NSK
    The issue has been fixed in support ticket.

    Corresponding article was created:

    http://kb.odin.com/en/8522

    In a nut shell - make sure that configuration file for SSL-secured connection is valid and cipher list is consistent (/usr/local/psa/admin/conf/cipher.lst)
     
Loading...