Resolved Statistics - Summary Report not loading - showing white page

[TomBoB]

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Statistics - Summary Report not loading - showing white page

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

AlmaLinux 8.8 latest updates; Plesk 18.0.53

PROBLEM DESCRIPTION

Try to open Statistics - Summary Report to see disk usage of all the subscriptions and domains. loading the page stops within a second and shows only a white page.

STEPS TO REPRODUCE

Upgrade Plesk from 18.0.52#3 to Plesk 18.0.53 on Almalinux 8.8
Open Tools & Settings - statistics - summary report

ACTUAL RESULT

white page

EXPECTED RESULT

shows details of subscriptions and domains

ANY ADDITIONAL INFORMATION

Error message in panel.log

type Int but received: 106425024512. Int cannot represent non 32-bit signed integer value: 106425024512
[2023-06-08 19:44:37.608] 1170475:64822fa5638dd ERR [panel] Expected a value of type Int but received: 14596572726. Int cannot represent non 32-bit signed integer value: 14596572726
[2023-06-08 19:46:41.280] 1170475:648230214441d ERR [panel] Expected a value of type Int but received: 106425024512. Int cannot represent non 32-bit signed integer value: 106425024512
[2023-06-08 19:46:41.403] 1170475:648230214441d ERR [panel] Expected a value of type Int but received: 14596572726. Int cannot represent non 32-bit signed integer value: 14596572726

The figure/number 106425024512 seems to represent the overall disk space in use. [~ 106GB on that server]

Issue happens on 7 separate servers that were updated. All show same symptom and same error message in panel.log. On all does the first figure/number represent the actual overall disk usage.

Removing Disk Space Usage Viewer extension doesn't help.

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[TomBoB]

It appears that that error message is specific to GraphQL. In which case it may be important to mention all our servers are running MariaDB 10.11 . Were upgraded from 10.6 some weeks back.

 

[Peter Debik]

Hi @TomBoB, thank you for reporting. Could you please be moe specific on GraphQL? How is it linked to the error report? Does the error not occur where GraphQL is not installed?

 

[TomBoB]

Please see attached debug log.

 

[Peter Debik]

Tags PPP-60003, PPP-61636

 

[Peter Debik]

Resolved in Plesk Obsidian 18.0.53 MU #1, published June 13th, 2023.

 

[TomBoB]

Please reopen this bug. Either it was half fixed, or Plesk 18.0.53#2 has a regression. Summary report still works, but traffic history still shows a GraphQL Error.
Please see attached debug log.

 

[Peter Debik]

@TomBoB Could you please report this through support? I am sure that developers will want to look into it on the affected machine, so we'll need the acceptance of terms & conditions, GDPR etc.