Username:
TITLE
Statistics - Summary Report not loading - showing white page
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
AlmaLinux 8.8 latest updates; Plesk 18.0.53
PROBLEM DESCRIPTION
Try to open Statistics - Summary Report to see disk usage of all the subscriptions and domains. loading the page stops within a second and shows only a white page.
STEPS TO REPRODUCE
Upgrade Plesk from 18.0.52#3 to Plesk 18.0.53 on Almalinux 8.8
Open Tools & Settings - statistics - summary report
ACTUAL RESULT
white page
EXPECTED RESULT
shows details of subscriptions and domains
ANY ADDITIONAL INFORMATION
Error message in panel.log
The figure/number 106425024512 seems to represent the overall disk space in use. [~ 106GB on that server]
Issue happens on 7 separate servers that were updated. All show same symptom and same error message in panel.log. On all does the first figure/number represent the actual overall disk usage.
Removing Disk Space Usage Viewer extension doesn't help.
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
Statistics - Summary Report not loading - showing white page
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
AlmaLinux 8.8 latest updates; Plesk 18.0.53
PROBLEM DESCRIPTION
Try to open Statistics - Summary Report to see disk usage of all the subscriptions and domains. loading the page stops within a second and shows only a white page.
STEPS TO REPRODUCE
Upgrade Plesk from 18.0.52#3 to Plesk 18.0.53 on Almalinux 8.8
Open Tools & Settings - statistics - summary report
ACTUAL RESULT
white page
EXPECTED RESULT
shows details of subscriptions and domains
ANY ADDITIONAL INFORMATION
Error message in panel.log
Code:
type Int but received: 106425024512. Int cannot represent non 32-bit signed integer value: 106425024512
[2023-06-08 19:44:37.608] 1170475:64822fa5638dd ERR [panel] Expected a value of type Int but received: 14596572726. Int cannot represent non 32-bit signed integer value: 14596572726
[2023-06-08 19:46:41.280] 1170475:648230214441d ERR [panel] Expected a value of type Int but received: 106425024512. Int cannot represent non 32-bit signed integer value: 106425024512
[2023-06-08 19:46:41.403] 1170475:648230214441d ERR [panel] Expected a value of type Int but received: 14596572726. Int cannot represent non 32-bit signed integer value: 14596572726
The figure/number 106425024512 seems to represent the overall disk space in use. [~ 106GB on that server]
Issue happens on 7 separate servers that were updated. All show same symptom and same error message in panel.log. On all does the first figure/number represent the actual overall disk usage.
Removing Disk Space Usage Viewer extension doesn't help.
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug