Issue Subdomains not working

[Patrick Klosek]

Hello dear Plesk Support, i have an issue with the connection to my Subdomains. After i applied a backup, my subdomains (only the subdomains) of the domain "computerfusion.de" are no longer reachable. on the same server i have a another domain, here the subdomains normally are reachable.

the subdomains which are not reachable:
vmbox.computerfusion.de
ts3web.computerfusion.de

the domains / subomains which are working:
computerfusion.de
cellerbombsquad.de
support.cellerbombsquad.de
gameserver.cellerbombsquad.de


the DNS settings are all correct in plesk.

The fixes in the Plesk KB doesn't work.

please tell me if you want screenshots or logs...

can you help me here?

 

[Bitpalast]

DNS of vmbox.computerfusion.de and ts3web.computerfusion.de is managed by dyndnsinternetguide.com. Neither domain resolves to your host. Actually, they do not resolve at all. This seems to be a name server issue with your DNS provider. Please check your DNS records and - if you are using dynamic DNS - whether these subdomains are being forwarded correctly to your current IP address.

 

[Patrick Klosek]

Hello, thank you for your response. The Domains are Hosted by Hetzner, and registered by DENIC. There are no managed by dyndns. it is possible that there is a server/plesk problem? if so, they have an idea how I can solve this? I have already tried the following command: /usr/local/psa/admin/bin/httpdmng --reconfigure-all / plesk repair all -n and plesk repair web ########.de ...

 

[Bitpalast]

According to the name server response/DNS response I got when I tested that the subdomains are not pointing anywhere. This is not a Plesk domain configuration issue, but a DNS configuration issue.