Subscription creation problem

[AmministratoreS]

Hi All,
Panel 10.4.4
I have a strange problem when creating a new subscription:

Home->Subscriptions->Add new subscription
then fill domain name, IP, Username, Password and Subscription customizing checkbox
then select the OK button
the button change its caption to " * Please wait" and nothing more happen.

Exit by selecting a different choice from left menu and coming back to Subscriptions menu:
It was created but without the hosting and service plan.
Manually change the service plan and then add hosting by typing again username, password, IP address and so on...
After that everything seems fine.

Any suggestion on what going on ?
Is there any command to "rebuid" the panel config or have a detailed logs ?
have tried httpdmng --reconfigure-all (no luck)


Thanks
Daniel

 

[IgorG]

Do you have any errors in /usr/local/psa/admin/logs/panel.log or /var/log/sw-cp-server/error_log ?

 

[AmministratoreS]

/usr/local/psa/admin/logs/panel.log
Not exist


/var/log/sw-cp-server/error_log

2012-06-04 10:18:25: (log.c.75) server started
2012-06-04T10:40:12+02:00 ERR (3): SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '1-server.ftpservice.FTP_Server' for key 1
2012-06-04 10:58:08: (network_openssl.c.134) SSL: 5 -1 104 Connection reset by peer
2012-06-04 10:58:08: (connections.c.632) connection closed: write failed on fd 11

 

[IgorG]

It is database inconsistency. Try to fix it with help of article http://kb.parallels.com/en/6693
Contact Support Team if it not help.

 

[AmministratoreS]

[root@server db_check]# /usr/local/psa/admin/bin/php check_db.php --by-problem
Trying to retrieve DB schema from ./10.4-psa.sql
checking base psa by /usr/local/psa/tmp/db.sql
No errors in database structure psa found
Trying to retrieve DB schema from ./10.4-apsc.sql
checking base apsc by /usr/local/psa/tmp/db.sql
No errors in database structure apsc found
[root@server db_check]# /usr/local/psa/admin/bin/php check_db.php --by-table
Trying to retrieve DB schema from ./10.4-psa.sql
checking base psa by /usr/local/psa/tmp/db.sql
No errors in database structure psa found
Trying to retrieve DB schema from ./10.4-apsc.sql
checking base apsc by /usr/local/psa/tmp/db.sql
No errors in database structure apsc found
[root@server db_check]# /usr/local/psa/admin/bin/php check_db.php --sql
Trying to retrieve DB schema from ./10.4-psa.sql
checking base psa by /usr/local/psa/tmp/db.sql
No errors in database structure psa found
Trying to retrieve DB schema from ./10.4-apsc.sql
checking base apsc by /usr/local/psa/tmp/db.sql
No errors in database structure apsc found
[root@server db_check]#