Subscription expiration warning not working

[MarkRe]

Hi Guys,

Just wondering if anyone can help my with an issue after un-installing the business manager (reason why here: http://forum.parallels.com/showthre...-9-to-11-5-29-and-installing-business-manager).

The problem I am having is that Plesk now does not send myself or clients warnings when a subscription is near to expiring. We receive a warning after the subscription has expired, which as far as I'm aware is a separate notification.

I've tried creating new subscriptions, we also do not receive warnings for these so it's a persistent issue with all subscriptions. In the subscription list Plesk correctly determines the end date of all the subs.

Two things I believe could have affected this:

1. A recent migration between servers
2. Installing the business manager and then removing it

Any help is much appreciated

 

[MarkRe]

Anyone have any advice for this?

 

[MarkRe]

Bump........

 

[IgorG]

What about "Subscription expiration warning" in Notifications settings?

 

[MarkRe]

Hi Igor,

It's set to send to the administrator, and a custom email address that I have set in the available field.

Send expiration warnings is set to 20 days in advance.

I only receive emails after the sub has expired, I no longer receive warnings

 

[IgorG]

Do you have any errors in output of following command:

# plesk bin notification --expiration 20

 

[MarkRe]

Output:

SUCCESS: Setting of expiration warning time complete

Edit:

Is there a way to force send the notifications via cmd line?

 

[MarkRe]

I'm still having this trouble guys, some advice on this would be greatly appreciated as it's becoming difficult to manage.

I'm not really sure where to start in terms of debugging the issue.

 

[CosminM]

Hi,

I am having the exact same issue on a VPS with Plesk 11.5.30. It is a fresh installation, no transfers, this did not work at all, from the beginning. Subscription expiration warning is not working, only that of subscription expiration, which is not even being sent to the customer, but only to me, as the admin. I'm worked with Plesk since 8.4, never had this issue before.
Any help, Parallels huys?

Thanks,
Cosmin

 

[CosminM]

This issue was fixed in micro update 18, see changelog: http://download1.parallels.com/Ples...windows-updates-release-notes.html#11530u18-p

 

[CosminM]

Hello,

Comming back to this issue, seems that now Plesk is sending the subscription expiration warning, but does not actually suspend the subscription when it's supposed to. Right now I have a subscription that should have been suspended yesterday, but instead I keep receiving the warning... Parallels??!!??!?!?!? Are you going to get rid of bugs once and for all, ever???

 

[MarkRe]

Thanks for the heads up, I'm testing both issues now I'll post my results when I have them.

 

[IgorG]

Hello,

Comming back to this issue, seems that now Plesk is sending the subscription expiration warning, but does not actually suspend the subscription when it's supposed to. Right now I have a subscription that should have been suspended yesterday, but instead I keep receiving the warning... Parallels??!!??!?!?!? Are you going to get rid of bugs once and for all, ever???

We will fix it ASAP. Thank you for notification.

 

[IgorG]

Fixed in MU#19.

 

[MarkRe]

This is resolved for me using 11.5.30 Update #19.