Subscription not found in Plesk but present in IIS

[qualispace]

We are facing a strange issue in a Plesk Windows server. One of the domain's subscription and the domain itself is not found in Plesk server. We also queried the related tables in Plesk db, but there is no entry of the domain or the user. But the domain is present in IIS. So is the user and the directories along with the correct permissions. How can we resolve the issue and get the domain added in Plesk so that the customer can manage it from Plesk panel?

 

[IgorG]

You can try to find missing database information for this domain in daily backups of psa database and restore corresponding records in psa database.
Also you can backup content of this domain and remove it from IIS. After that you should create domain from Plesk and restore domain's content from backup.

 

[InderS]

check if you have any backup available in backup folder. If you have backup then remove domain from IIS and readd it in plesk. Also Check if domain is not added as addon domain under other domain.