suddenly licence problem and can't open ticket or chat or skype support

[spokkezero]

hi all,
from this morning i'm not able to access plesk admin panel because logging say me the following error

Error: The license key is invalid. In order to use the Panel, please obtain and install a new valid license key.
The amount of currently used resources overrides the limits defined by your license.
The number of websites hosted on the server exceeds the limits defined by your license. You have 29 sites hosted; your license allows hosting only 0 sites.
The number of served customer accounts exceeds the limits defined by your license. You have 5 customer accounts currently served; your license allows serving only 0 customer accounts.
The number of served e-mail accounts exceeds the limits defined by your license. You have 83 e-mail accounts currently served; your license allows serving only 0 e-mail accounts.
Warning: The product cannot operate yet because there is no license installed. Would you like to evaluate the product for free using a 14-day full-featured trial license?

retrieve keys and roll back keys button are disabled ... (see attached screenshot)
i've checked permission on file /etc/sw/keys and tried to fixing also with other posts but with no results ...
tried to open a trouble ticket to support but say me that license key is invalid (i've retrieved from /etc/sw/keys/keys/)
i've also a complete backup from 4 months ago

system is a dual processor with ubuntu linux server 10.04 and plesk 10.4

thank you

 

[Paul Muloin]

we have the same issue here starting this morning, also on Ubuntu 10.04 with Plesk 10.4

 

[Paul Muloin]

Contacted support by phone +1 (425) 282 6400 and they were able to immediately issue me a new key, uploaded and all is working again ...give them a shout

 

[spokke]

we have the same issue here starting this morning, also on Ubuntu 10.04 with Plesk 10.4

hope that someone of support read us

 

[spokke]

Contacted support by phone +1 (425) 282 6400 and they were able to immediately issue me a new key, uploaded and all is working again ...give them a shout

i don't find an european number or an e-mail support ...

 

[Paul Muloin]

try this: +44(0) 208 899 6720

 

[spokke]

try this: +44(0) 208 899 6720

thank you tomorrow i will call !
good night

 

[spokke]

try this: +44(0) 208 899 6720

ok the support confirm me that was an issue and resend me a new activation key ...
thank you